United States Postal Service

2.5
189 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3232 Clifton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3232 Clifton Ave, Saint Louis, MO
63139, United States

Hours

Reviews

2.5
189 reviews
5 stars
62
4 stars
8
3 stars
5
2 stars
7
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers report friendly and helpful staff, while others describe rude and unprofessional behavior.

Delivery Issues

Numerous complaints about delayed or missed deliveries, with reports of packages marked as undeliverable without valid reasons.

Staff Attitude

Many reviews mention a negative attitude among staff, with instances of employees being rude or dismissive towards customers.

Operational Efficiency

Customers frequently express frustration with long wait times and inefficiencies in service, including issues with mail holds and package tracking.

Positive Experiences

Despite the negative feedback, some customers have had consistently positive experiences, highlighting helpful employees and good service.
  • SM
    S MacK
    Oct 14, 2025
    5.0
    Cortez bought me my medicine. Now, that's somebody at the post office who cares.
  • TH
    Taylor Hiette
    Aug 4, 2025
    1.0
    I happened to have my package jammed at one of the post stands and asked if they could check the opening when they go by to unjam it so I can have the packaging shipped on time. The guy working complained they should have done it and I apologize but I need to track down a mailman and tell them myself.
  • PC
    Patricia Cracchiola
    Jun 27, 2025
    5.0
    Great customer service.
  • LB
    Lisa Brown
    Jun 18, 2025
    1.0
    Worst post office in the city in my opinion. The workers, for years, have steadily been as rude as possible.
  • LW
    Liz Wilson
    Jun 11, 2025
    1.0
    Moved States away and someone didn't bother to submit my paperwork for a change of address that I gave them. Now I'm being informed that's it's impossible to change my address unless I drive 10 hours in Saint Louis to "prove" that I lived there in the first place. Unbelievable that they can't do simple things.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.