Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 343 S Kirkwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
139 reviews
5 stars
27
4 stars
7
3 stars0
2 stars
9
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, particularly from an employee named Tracy, who was described as rude, condescending, and unhelpful.
Staffing Issues
Customers reported frequent understaffing, leading to long wait times and inadequate service during busy hours.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive experiences with other staff members, indicating inconsistency in service quality.
Passport Services
The post office received significant criticism for its passport application process, with many customers being turned away or treated poorly.
- CCCole2 days ago5.0The USPS slogan is 'We Deliver,' and Ray at this location absolutely delivered today. He helped me with my postage needs swiftly and treated me with such kindness. It’s rare to find this level of service these days. If you need help here, ask for Ray—he is a true professional.
- WSW SponaugleDec 30, 20251.0I was yelled at by an employee, her name was Tracy. She was really rude! I will be going to the Des Peres location (Grupp road) from now on!
- SRSereen RodriguezDec 22, 20251.0ZERO!! Star – Very Poor Customer Service During Passport Appointment I had an extremely frustrating experience during my passport application appointment at this post office. A gentleman initially reviewed my documents and told me everything looked good and asked me to have a seat. Later, a female staff member came out, rechecked my paperwork, and told me I needed to redo my driver’s license photocopy. She specifically instructed me to go to UPS, make a copy, and come back. I did exactly what she told me to do. When I returned, there was a line and she was assisting another family with their passport application. Both she and the gentleman clearly saw me waiting patiently, but neither acknowledged me or said anything. I waited until she finished with the other family, then politely told her that I had returned with the photocopy and that everything was ready. Her response was shocking. She told me I now had to reschedule my appointment, claiming she only asked me to come back in “five minutes.” Anyone familiar with the area knows that driving to UPS, making copies, and returning does not take five minutes. When I explained this calmly, she did not apologize, avoided eye contact, and repeatedly told me to reschedule because she was going on break. What made this worse was that the gentleman who initially reviewed my paperwork and saw the entire situation never stepped in, acknowledged me, or tried to help. I felt completely dismissed and disrespected after following their instructions exactly as given. There was no accountability, no courtesy, and no basic customer service. Unfortunately, this experience reflects a larger issue I’ve noticed—poor manners and lack of professionalism seem far too common at post offices lately. I would not recommend this location for passport services unless you are prepared to be sent away for reasons beyond your control.
- JAJordan AcreDec 16, 20251.0Believe all the 1 star reviews, especially about Tracy. Payed for a PO box 2 weeks ago. They refuse to assign me a box and give me a key. Been in the store 4 times. Talked on a phone multiple times. Tracy now just hangs up on us when we call....
- BSBryana McDowell (Smiley)Dec 15, 20251.0Very disappointed with the Kirkwood Post Office. We went to apply for a passport for our daughter during walk-in hours after checking the website, but were turned away due to “not enough staff,” even though no one was being helped and everyone was using self-service kiosks. We came back another day with a scheduled appointment, only to have an even worse experience. The employee Tracy was rude, unprofessional, and not helpful at all. Despite having all required documentation (which had been previously checked by another employee), we were turned away again and couldn’t get the passport done. After being turned away twice and treated poorly, we had no choice but to go somewhere else. Very frustrating experience
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services are available at the 343 S Kirkwood Rd Post Office?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment made through the online scheduler, though limited walk-in hours may be available.
What are the Post Office hours on Saturdays?
The Post Office is open from 9:00 AM to 1:00 PM on Saturdays.
How can I reserve a PO Box at this location?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and then complete your setup in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, though exact access hours may vary by location.
What nearby dining options are available around the Post Office?
Nearby you have several restaurants including Blue Water Grill, Sushi Bistro, The Greek Kitchen, KoKuu Ramen and Sushi Bar, Smallcakes - a Cupcakery, Rush Bowls, Einstein Bros Bagels, Taco Bell, and Pizza Hut Express.
Are there nearby coffee shops I can visit after mailing my package?
Yes, you can visit Starbucks nearby, which has two locations close to the Post Office for coffee and light snacks.
What health services are located near the Post Office?
Nearby health services include Premier Prosthetics, SOAR Medical pain management, Crown Vision Center optometry, and Missouri Cannabis MD.
How can the nearby USPS Collection Point help me?
The USPS Collection Point nearby provides additional options for mailing services and package storage, which complements the main Post Office's offerings.