Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 343 S Kirkwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
133 reviews
5 stars
26
4 stars
7
3 stars0
2 stars
9
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, particularly a worker named Tracy, leading to a negative customer experience.
Staffing Issues
Customers reported long wait times and inadequate staffing, with many instances of only one employee available to assist during busy periods.
Cleanliness and Facilities
While some customers noted the cleanliness of the post office, others mentioned issues with the self-service kiosks and the availability of necessary supplies.
Passport Services
Many reviews express frustration with the passport application process, citing poor communication and unhelpful staff.
Mixed Experiences
A few customers reported positive interactions with certain employees, contrasting sharply with the overall negative feedback.
- NFNode FemmeNov 6, 20255.0The staff Monica is amazing. She guided me through the whole process of delivering an international package with kindness and empathy. I had my baby crying. She also was helping other folks efficiently and effectively. She was the only one there and when I came in. She asked me if I needed help.
- JBJennifer BlewOct 18, 20251.0I am not shocked to read these reviews about Tracy because I had a very similar, frustrating experience this week. It sounds like she has been verbally abusing customers for years and it's shocking she still has a job. She LIED to me at my passport appointment and told me my 19 year old had to have a birth certificate when he did not. His old passport would suffice for his citizenship document and I had already confirmed that online. She essentially cancelled my appointment because of her own ineptitude. Thankfully, a very kind Webster Groves library employee fit me into today since my son is going back to college tomorrow. He confirmed that Tracy was absolutely wrong and processed my son's application without his birth certificate. She is inept, rude, inflexible and an all-around unpleasant person. I'm sure these reviews just continue to fuel her rage towards her customers. Last winter I went in to send a letter and apparently made the error of licking my envelope and she shouted at me that I could not do that. She made me open the envelope, retrieve the contents and use a whole new envelope that she could seal with a sponge instead. I like to have compassion for other because you never know what's going on in their lives but Tracy is just BEYOND. Maybe she's had a very hard life and/or some time of mental illness or personality disorder. At any rate she should not be interfacing with the public. AVOID this location at all costs!
- FLFernando LopezOct 3, 20252.0There’s a worker who works here, by the name of Tracy, who’s extremely rude. She’s short, condescending, and unhelpful when you ask for her help. However, the actual Post Office is very clean and spacious, and the lines move pretty quickly (when Tracy isn’t manning the lines). The front room stays open 24/7, so you can slide your smaller packages thru anytime!
- RMRobert McCormickSep 5, 20251.0Don’t drop your packages off at this post office. THEY DONT SCAN THEM.
- DGDerrek GummersheimerSep 3, 20251.0They don’t scan your packages don’t waste your time going here. Guy wasn’t even doing anything just talking. Still didn’t scan the packages. CLOWNS
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services are available at the 343 S Kirkwood Rd Post Office?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment made through the online scheduler, though limited walk-in hours may be available.
What are the Post Office hours on Saturdays?
The Post Office is open from 9:00 AM to 1:00 PM on Saturdays.
How can I reserve a PO Box at this location?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and then complete your setup in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, though exact access hours may vary by location.
What nearby dining options are available around the Post Office?
Nearby you have several restaurants including Blue Water Grill, Sushi Bistro, The Greek Kitchen, KoKuu Ramen and Sushi Bar, Smallcakes - a Cupcakery, Rush Bowls, Einstein Bros Bagels, Taco Bell, and Pizza Hut Express.
Are there nearby coffee shops I can visit after mailing my package?
Yes, you can visit Starbucks nearby, which has two locations close to the Post Office for coffee and light snacks.
What health services are located near the Post Office?
Nearby health services include Premier Prosthetics, SOAR Medical pain management, Crown Vision Center optometry, and Missouri Cannabis MD.
How can the nearby USPS Collection Point help me?
The USPS Collection Point nearby provides additional options for mailing services and package storage, which complements the main Post Office's offerings.