Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 331 N New Ballas Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
331 N New Ballas Rd, Saint Louis, MO
63141, United States
Hours
Reviews
2.7
138 reviews
5 stars
45
4 stars
13
3 stars
3
2 stars
8
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising helpful staff while others report rudeness and unprofessional behavior.
Mail Delivery Issues
Numerous complaints about lost or misdelivered mail, inconsistent delivery times, and poor handling of packages.
Staff Attitude
Several reviews highlight aggressive and dismissive attitudes from staff, leading to negative customer experiences.
Efficiency
Customers express frustration with long wait times and slow service, particularly during busy hours.
Positive Experiences
Despite the negative feedback, some customers report positive interactions and efficient service from specific employees.
- TTTobii (tobuuuur)4 days ago5.0i dont know about all these bad reviews but i think this place is great! Nikia was patient and informative when I had questions about shipping packages. She was really efficient and kind as well. ill definitely be coming back to this post office.
- OKOmer KinranSep 24, 20251.0I put a hold mail on my address from September 2 through September 22. I specifically indicate it that I would want my accumulated mail to be delivered to my address as it’s clearly shown in the attached picture highlighted. As of today, September 24, I have not received my mail so I got into my car and went to this post office. I spoke with a very disturbed lady at the post office who was in charge of old mail. She slammed the door on my face after I explained to her that I have not received my mail yet And came back two minutes later with the box of mail and handed it to me. Instead of apologizing, she slammed the door on my face once again and left. This cannot continue to happen. USPS needs to hire capable people that have compassion towards their job. I specifically asked for my mail to be delivered to my address and it was not. This is not the first time this post office has made an error and I fear it will not be the last. Have the common decency to apologize to your customers if you make a mistake that’s the right thing to do.
- JJJimboSep 16, 20255.0I am the luckiest customer. My mailman Jerrell is simply the very best! He is efficient, timely and is just a great guy. He waves to me every day he goes by. Great service. Jim H. Fernwood subdivision
- P7Pro-Gamer 73Jul 31, 20251.0This was months ago but it's worth writing a review over. I went in to ship a package for business and I was told they had no more shipping labels (?) so I'd have to write it myself. I was just going to stick the shipping label over the top of the pre-existing one, so now I was told I had to tear off the one on there and write the address on the box. I did so accordingly on the same side the previous shipping label was on, and I was then told that I wrote it on the wrong side (even though their own shipping label from before was on the side I just wrote it on) so I had to write it again on another side. This is while there was a line behind me and the employee was trying to deal with other people. That's not even the main reason why I'm writing the one star review, the main reason is because it then took my package three months to arrive to its destination. I had no idea as the person it was being sent to never contacted me until it finally arrived, but by then it was too late so she sent it back to me. I don't know what transpired for that to occur, but I hadn't experienced anything like it before.
- RGRamauda GreenMay 28, 20254.0I’ve utilized this post office for 4 1/2 years prior to moving and today I’ve had the best customer service experience. Mr. Hemphill assisted me with retrieving a package that had the wrong address on the shipping label. I spoke to him last week and after he got my information, I told him I will be in contact. By the time I called him the package was already in route to be delivered to the wrong address. He was able to contact the carrier and have the package held back at the facility for me to pick up. Couldn’t have been more grateful. Thank you Mr.Hemphill !
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service location at 331 N New Ballas Rd?
It is located in Saint Louis, MO 63141 at 331 N New Ballas Rd.
What are the operating hours of this Post Office?
Monday to Friday from 9:00 AM to 6:30 PM, Saturday from 9:30 AM to 2:30 PM, and closed on Sundays.
Can I get passport application services at this location?
Yes, this Post Office accepts first-time passport applications, and most can take passport photos as well.
Do I need to schedule an appointment for passport services at this Post Office?
Yes, most Post Offices require scheduling an appointment online for passport services, with some offering limited walk-in hours.
How much does it cost to get a passport photo at this location?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box here and how can I do it?
Yes, you can search for and reserve a PO Box online or apply in person at the Post Office with valid ID.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary by location, so check locally.
What nearby Post Offices can customers visit as alternatives?
Nearby Post Offices include Creve Coeur Post Office and another USPS location simply named 'US Post Office'.
What nearby entertainment options are close to this Post Office?
Ballet 314, a theatre offering arts and community services, is close by for entertainment before or after your visit.
Are there any nearby professional services near the USPS location for related needs?
Yes, nearby services include DFY Web Content marketing agency, several real estate agencies like JD Hippler Real Estate and B Squared Management, as well as legal services like Rebecca C. Long, Attorney at Law and Hennessey Law Firm, LLC.