Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 331 N New Ballas Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
331 N New Ballas Rd, Saint Louis, MO
63141, United States
Hours
Reviews
2.7
145 reviews
5 stars
48
4 stars
13
3 stars
3
2 stars
8
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or aggressive.
Package Handling
Numerous reviews mentioned lost or misdelivered packages, with complaints about careless handling of items.
Inconsistent Experience
While some customers praised individual staff members for their helpfulness, many others had negative experiences, indicating a lack of consistency in service quality.
Long Wait Times
Customers frequently noted long lines and slow service, contributing to frustration during visits.
Facility Issues
Several reviews pointed out problems with self-service kiosks and other facility-related issues, such as broken equipment.
- KWKerrie WarneJan 2, 20265.0Very nice and helpful employees
- JJJenny JiangDec 22, 20255.05 Stars! I had a very stressful experience with a missing eBay package, and the team here was incredibly helpful. The manager was so understanding—she listened to my situation and provided me with the necessary documentation to help resolve my case. It’s the holiday season and all the staff were dressed up and creating such a wonderful, festive atmosphere. Truly kind and professional people. They went above and beyond for me!
- DBDmytro BubonDec 16, 20251.0Nakia which never had her name badge on Shouldn’t be working in any kind of customer service,she asked me to step away while my QR code was loading but there was nobody behind… shipped 2 out of 5 packages,saying 3 other QR codes are not working for her,but I did shipped them 10min later at other location on Olive blvd lol Plus had 2 packages lost last month and manager took tracking # and my cell phone # promised to fix it,but never called back. Never had bad experience at Creave Coeur location before yesterday,hope they will fix it or find someone a bit more professional to replace.
- JJJon JonesDec 15, 20251.0ZERO STARS IF POSSIBLE! Lately been having lots of horrendous experiences here. The other day was the last straw. I was trying to mail a low value, 3oz parcel and had a question on how I could get cheaper postage that did not require tracking. The rude cashier tells me to write the shipping address on the envelope. So I do just that, and then later she says I have to get tracking and pay an exorbitant $7 fee to mail only a 3oz envelope. That is total highway robbery when I know for a 110% fact you can get QR code tracking labels online for less than $5. Then, I try to ask for clarification, and the gal goes into full robot mode, just repeating nonsense again and again like she’s preaching some ritualistic mantra. I’m NOT looking for a robot to sing me mantras, I’m looking for someone to explain to me WHY I can't get non-tracking postage for a small envelope when I’ve been delivered similar packages in the past that did not have tracking, but instead they had a cheaper type of postage. But for some reason that is too much to ask for. Unbelievably rude and unprofessional staff here. And that’s not even talking about my misdelivered package that I called about and had not one but TWO people say they were going to call me back with a status update on, but of course weeks went by and I heard nothing. Thankfully I didn't have to go through the tedious claim process as the eBay seller refunded me, but still a massive inconvenience nonetheless.
- BJBrennen JohnsDec 4, 20251.0Kiosk not working on too many occasions!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service location at 331 N New Ballas Rd?
It is located in Saint Louis, MO 63141 at 331 N New Ballas Rd.
What are the operating hours of this Post Office?
Monday to Friday from 9:00 AM to 6:30 PM, Saturday from 9:30 AM to 2:30 PM, and closed on Sundays.
Can I get passport application services at this location?
Yes, this Post Office accepts first-time passport applications, and most can take passport photos as well.
Do I need to schedule an appointment for passport services at this Post Office?
Yes, most Post Offices require scheduling an appointment online for passport services, with some offering limited walk-in hours.
How much does it cost to get a passport photo at this location?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box here and how can I do it?
Yes, you can search for and reserve a PO Box online or apply in person at the Post Office with valid ID.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary by location, so check locally.
What nearby Post Offices can customers visit as alternatives?
Nearby Post Offices include Creve Coeur Post Office and another USPS location simply named 'US Post Office'.
What nearby entertainment options are close to this Post Office?
Ballet 314, a theatre offering arts and community services, is close by for entertainment before or after your visit.
Are there any nearby professional services near the USPS location for related needs?
Yes, nearby services include DFY Web Content marketing agency, several real estate agencies like JD Hippler Real Estate and B Squared Management, as well as legal services like Rebecca C. Long, Attorney at Law and Hennessey Law Firm, LLC.