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United States Postal Service

2.0
(139 reviews)

Business Details

55 Grasso Plz, Saint Louis, MO
63123, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 55 Grasso Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
55 Grasso Plz, Saint Louis, MO
63123, United States

Hours

Reviews

2.0
139 reviews
5 stars
25
4 stars
8
3 stars
5
2 stars
6
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling dismissed and treated poorly.

Delivery Issues

Customers frequently reported delays and inconsistencies in mail delivery, with some not receiving mail for extended periods.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific employees, indicating some staff members provide good service.

Policy Confusion

Customers expressed frustration over unclear policies, particularly regarding stamp exchanges and package handling, leading to dissatisfaction.
  • WR
    Whitney Rose
    3 days ago
    5.0
    I dread going to the post office. The employees that work the front in Affton are exceptional people that remain kind even in the craziest scenarios imaginable. Thank you for that. I see you guys really try to help people that struggle with the mailing process and it doesn’t go unnoticed.
  • SJ
    Scott Jackson
    Feb 9, 2026
    5.0
    I was in line in and out quickly. Well maintained post office.
  • JB
    Jeff Bailey
    Jan 28, 2026
    1.0
    This is January 28, 2026. I just had open-heart surgery. I was released Sunday, 18 January and why are you all not delivering my mail? Is it because of the snow plows that pushed a little bit of snow in front of the mailbox or what this is ridiculous I don’t have nobody to help me and I’m not getting my mail also.
  • KA
    Kelmend Arifi
    Jan 24, 2026
    1.0
    Costumer service is terrible, and they treating people like slave, don't go here, they yelling on people and attitude this is insane
  • DA
    Derek Albracht
    Jan 23, 2026
    5.0
    I'm the first person to write a bad review for bad service. But I'm also the first to commend those who are trying to do their job. I've put in multiple requests to the USPS website for packages that have been stuck or potentially lost in the black hole of St. Louis USPS distribution centers. Just yesterday, I did put in such a request about a package that has been stuck at the same distribution center for a week and still hasn't been delivered to an Affton address. To my surprise, I received an immediate call from Jefferey at the Affton Post Office. I was pleasantly surprised at this. While not the Affton Post Office's fault for the package being stuck at the Hazelwood distribution center, Jefferey called to let me know they are doing everything they can to get the package delivered. Thank you Jefferey for your help and quick response, even though it isn't the Affton Post Offices fault.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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