Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 55 Grasso Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
131 reviews
5 stars
22
4 stars
8
3 stars
5
2 stars
6
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling dismissed or treated poorly during their visits.
Mail Delivery Issues
Customers reported significant problems with mail delivery, including delays, missing mail, and packages being delivered to the wrong addresses.
Inconsistent Experiences
Customer experiences varied greatly depending on the staff present, with some employees praised for their helpfulness while others were criticized for their attitudes.
Facility Conditions
The post office was described as small and outdated, contributing to a less than satisfactory customer experience.
Policy Confusion
Customers expressed frustration over unclear policies regarding services like stamp exchanges and passport applications, leading to further dissatisfaction.
- SBSteve BoehmOct 16, 20251.0Only use this location if you are dropping off packages with prepaid postage. Probably the least educated and by far the least helpful location I've had the misfortune of visiting. I'm pretty sure they train their employees to come up with creative ways to deny customers service. And they're GREAT at that. If you're into self-abuse and ruining your day, hit up this location for postal services first thing in the morning. Guaranteed to infuriate.
- SSStevenOct 14, 20254.0Good, friendly people at this post office. Building is small and on the older side, but there are great people inside, much friendlier than Kirkwood or Brentwood locations. I recommend!
- DRDel ROct 9, 20252.0I try to avoid going to this post office if possible. The quality of my experiences here highly depend on the people behind the desk during the visit, their moods, their comradery with their coworkers that day, and what service I'm asking of them. I find myself mentally hyping myself up before going in (I feel like I'M the one performing customer service since I try to be as polite and prepared as possible). And I also find myself feeling extremely lucky if I get out of there with no one having been snippy either to me or with each other... The work culture there seems pretty tough. One particular thing that really peeved my husband was that I couldn't swap stamps. I tried to get Christmas stamps by myself one day for my Christmas cards and I was too late. All the good ones were gone! The only ones they had left were not what I was looking for but I got them anyway (2 books! Not cheap!). Later, I found some cute ones at Walgreens and came back to try to return the unused stamps. The post office said it was their policy to not take back any stamps, even if they were untouched. No big deal for me! I think they pointed to some paper sign behind the desk about it. My fault for not seeing it and recognizing this common policy! My husband was surprised about this policy though, and looked online for more information about it. He found on the official USPS website that instead of returning, you could swap/exchange stamps. He went in with me later that week and we waited a long time in line just for them to say they "don't go by the website." I'm fine if they want don't want to take the stamps back.. I'll give them to my mom or someone who wants them. But to say they don't go by their own government website was a little irritating. They were also just really dismissive and rude about it, which wasn't necessary. And don't even ask them about passport stuff!! They act like you should already know everything and look it up online.. while also claiming that they don't go by the online policies...:/ Just like the DMV, expect to make two trips to get something done or pay a lot to make things happen. And also like the DMV, prepare yourself for a bit of frustration walking out of this place. When planning to visit the Grasso Plaza post office, make sure to plan a fun little treat for yourself right after!
- BBBrendaSep 30, 20252.0Poor customer service at the Grasso Plaza location. Employee had an attitude when asked what stamps were available and she had to stand up to walk a couple steps, I was the only person in line.
- SGScott GagliardiSep 22, 20251.0No customer service.... Always an attitude from employees. Go to McKenzie Point if you want a good service experience. Today the manager followed me outside to correct an error that the worker inside didn't catch. When I told him that this was a complete waste of time and it could have been resolved while I was at the counter, he acted as if this was my fault. When I said this was the worst post office ever, he suggested I take my business elsewhere. Not only will I do that, I recommend to you that you take your business elsewhere. This post office is awful. The workers are awful. They don't care. They're not trained and no one cares.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 55 Grasso Plz?
This location offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time passport at this Post Office?
Yes, you can submit first-time passport applications here and most locations also offer passport photos.
Do I need an appointment for passport services at this USPS location?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the hours of operation for the USPS at 55 Grasso Plz?
Open Monday to Friday from 9:00 AM to 5:30 PM, Saturday 9:00 AM to 2:00 PM, and closed on Sunday.
Can I rent a PO Box at this Post Office and how?
Yes, you can reserve a PO Box online or in person by bringing two valid IDs and completing the application.
Is 24/7 lobby access available for PO Boxes here?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary by location; check locally for exact times.
What nearby places can I visit around the USPS at 55 Grasso Plz?
Nearby, you can visit Architecture Pro for design services, Welcome Smokers tobacco shop, and Hen King Roofing & Exteriors for roofing services.
Are there fitness or wellness centers near the postal office?
Yes, Club Fitness gym and Hong Kong Massage Spa are close by for fitness and relaxation before or after your postal visit.
Where can I find money transfer or financial services near the USPS?
Western Union offers money transfer services nearby, and Great Southern Bank and Gateway Metro Federal Credit Union provide banking options close to the post office.