United States Postal Service

2.4
145 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5636 Telegraph Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5636 Telegraph Rd, Saint Louis, MO
63129, United States

Hours

Reviews

2.4
145 reviews
5 stars
47
4 stars
3
3 stars
5
2 stars
3
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over their treatment.

Staff Performance

While some employees received praise for their helpfulness and professionalism, others were criticized for being dismissive and unhelpful.

Mail Delivery Issues

Many customers reported significant delays and issues with mail delivery, including lost packages and inconsistent service.

Mixed Experiences

Some customers had positive experiences with friendly staff and efficient service, contrasting sharply with the negative experiences reported by others.
  • RD
    Rick Dudley
    3 days ago
    1.0
    Went to apply for first time passport and when arriving and greeted, was told they were not doing walk in passports, then proceeded to tell me walk in time was 10 to noon. According to the website it's from noon to 2. Wonder why mail system is so messed up. Lie about times,or just simply make things up as they go. Horrible experience. Plenty of people looking for jobs who would actually work verse just want to stand and scan packages.
  • MH
    Mrs. H
    Jan 3, 2026
    1.0
    Do not go here for a passport. Passport reservation time states they only schedule 15 min for each appt. But when you show up early to make sure and they don't even honor the appt time you have and just keep waiting on everyone else in line. Keep in mind anytime you want to vote for big government and socialist/ communist politicians this office and the DMV are examples of how all services will be run.
  • LW
    Lily Wilson
    Dec 20, 2025
    3.0
    Prayers for the employees of this post office. I know they're just trying to do their jobs and it's hard to deal with the public. May God's grace and mercy envelop them and grant them healing. 🙏
  • LS
    Lowell Stewart
    Dec 5, 2025
    1.0
    I walked out after watching the person in head phones no name tag and a hat come out and yell at a elderly lady for trying to pay with a 5 dollar bill and refusing her credit card . She just wanted to yell at someone
  • AA
    alicia
    Nov 7, 2025
    1.0
    Rudest employees ever! How are they still employed? USPS needs to do something…

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.