Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 561 Kingsland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
132 reviews
5 stars
24
4 stars
7
3 stars
4
2 stars
10
1 star
87
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently noted understaffing, leading to long wait times and poor service.
Customer Service
Many reviews highlighted rude and unhelpful staff, with several customers expressing frustration over their treatment.
Mail Delivery Problems
Numerous complaints were made about misdelivered mail, lost packages, and failure to pick up outgoing mail.
Management Concerns
Several customers criticized the management for ongoing issues and lack of accountability in service quality.
Mixed Experiences
While many reviews were negative, a few customers reported positive interactions with specific staff members.
- CZChristopher L. ZerrDec 22, 20253.0Nice workers when I’ve gone but seriously you need more than 1 person working the front. There’s usually a line and it’s usually full of people who apparently have never sent mail before because they take forever. I can be in and out in 30 seconds if there’s not a line but if there is it can take 15-30 minutes.
- JPJoshua PDec 3, 20251.0This post office needs new management. I complained in the past about my mail not being picked up from my mailbox. Years later, the issue continues to persist. You can raise the little red flag on the mailbox, and it doesn't mean anything to the mail carriers. For example, I received someone else's Ameren utility bill delivered to my house a few weeks ago, I put it back in the mailbox and raised the red flag. Two weeks went by and they still hadn't picked it up. During that two weeks I tried leaving the mailbox door open, I even tried scooting the utility bill to the edge with the flag sticking way up so that its visible to the carrier's eye. But the carriers just continued to drop off the mail without acknowledging the utility bill that needed to be picked up. I tried mailing multiple envelopes over a decades times span. My wife and I even added extra stamps to envelopes. And the issue still continues to where the mail NEVER gets picked up. I recently tried calling the post office to complain again. But guess what, they have automated phone menus. It makes you press all sorts of numbers. It makes you enter your zip code, and state your address like five different times. I even pressed a number to select the music I preferred to listen to per the automated voice prompt. I waited on the phone for up to 30 minutes listening to the music. Their music quality sounded like it came from a used metal tuna can speaker. Most post offices function appropriately and make quick corrections. But this one seems to be a little extra special. I solely blame the facility's management for the ongoing corruption, immediate changes need to happen. The public doesn't deserve this type of treatment.
- TTTonyNov 28, 20251.0They lost packages that I sent out to clients for my nutrition practice. I asked if there’s a way to find out what happened, the woman says “YOU NEED TO FILE A CLAIM” These people don’t like their Job. They don’t care. If you run a business, do not pay these people to handle your valuable merchandise.
- SDS DOct 20, 20251.0Made passport appointment online. Received call day of appointment that they were canceling my appointment because no agent available. Rescheduled for following Monday 9am. The station opened past 9am was not prepared to serve. Once called to counter was told passport agent was not available and would be in at 930. Poor service.
- AMAriana MarieOct 2, 20251.0had me wasting my time for a P.O. box that they'd already given the keys to someone else for, AFTER taking my money of course. no empathy or atleast a "Im sorry for the inconvenience" or anything... yeah at this point let AI take over cus yall customer service is trash. might as well deal with a damn robot at this point. maybe it'll be more concise with customers
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 561 Kingsland Ave?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more.
Does this USPS location accept first-time passport applications?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo by appointment.
Do I need an appointment to use passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours may be offered at select locations.
What are the operating hours of the Postal Service at 561 Kingsland Ave?
The Post Office is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 2:30 PM, and closed on Sundays.
How can I get a PO Box at this location?
You can apply for a PO Box online or in person by bringing two valid IDs and your application form. Check availability and start the process at the USPS website.
Are PO Boxes accessible after regular hours at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but exact hours vary by location. Check with this Post Office for details.
What nearby entertainment venues can I visit before or after my trip to the Post Office?
You can visit nearby venues such as BandTogether, E Desmond Lee Concert Hall, 560 Music Center, or the Community Music School of Webster University for concerts and theatre performances.
Where can I find a nearby bank if I need financial services during my visit?
Regions Bank is close to the Post Office and can assist you with banking, mortgage, and credit union services.
Are there nearby dining options available around the Post Office?
Yes, you can enjoy meals at nearby restaurants such as Raising Cane's Chicken Fingers, Cicero's Italian Restaurant, U-City Grill, Brew Bites cafe, The Melting Pot fondue restaurant, or Hatchet Haus 2.0 Bar & Grill.
Is there a nearby library or place for educational resources close to this USPS location?
The University City Public Library, a landmark and educational facility, is near the Post Office and provides various resources and community events.