The UPS Store

4.1
220 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1648 in Saint Louis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Dierbergs.

Details

  • DeliveryNot available

Location

The UPS Store
12430 Tesson Ferry Rd, Saint Louis, MO
63128, United States

Hours

Reviews

4.1
220 reviews
5 stars
168
4 stars
3
3 stars
1
2 stars
6
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report rude and unprofessional behavior.

Efficiency

Many customers appreciate the quick service and efficiency of the staff, noting that they are able to handle busy times well.

Staff Attitude

There are numerous complaints about staff being unfriendly or dismissive, particularly during Amazon returns, contrasting with positive experiences reported by others.

Packaging Charges

Several reviews mention dissatisfaction with additional charges for packaging supplies, which customers feel should not be necessary for returns.

Overall Experience

While some customers have had excellent experiences and recommend the store, others express frustration and disappointment, suggesting inconsistency in service quality.
  • DF
    Donna Jean Fitzgerald
    Nov 9, 2025
    5.0
    Greta customer service! The staff is always friendly and very helpful!!!
  • MT
    Marcus Twith3Angels
    Oct 29, 2025
    5.0
    This store just made my day. The moment I walked in I was immediately offered help by Kal. I had a few different things going on and I wasn't nearly as prepared as I should have been. I think Kal took a lot more time than he should have making everything right for me. Probably one of the most helpful people I have dealt with in a long time. Thanks again!
  • CS
    Carol Stough
    Oct 28, 2025
    1.0
    Very unfriendly and unwelcoming staff working today 10/38/2025 at 12:41 pm. The young man looks unhappy and bored. The young woman could care less about customers. Neither one greeted me and neither one thanked me for visiting the store. Do they speak English?? The Arnold UPS store by Walmart Supercenter has excellent staff with great customer service skills.
  • JD
    Jessica Diehl
    Oct 16, 2025
    5.0
    The team here was very helpful with a very large shipment I had. I’ll be going back for any other shipments I have.
  • SC
    Sean Callison
    Oct 8, 2025
    1.0
    Lost packages, no answers, no help, errors, etc. There is a reason this stock is down big and its not from dropping Amazon. Do yourself a favor and make the extra five minute drive up the street to FedEx on Lindbergh. You won't regret it.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1648 in Saint Louis offer?

The UPS Store #1648 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services.