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The UPS Store

4.2
(230 reviews)

Business Details

12430 Tesson Ferry Rd, Saint Louis, MO
63128, United States
(314) 849-4466

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1648 in Saint Louis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Dierbergs.

Details

  • DeliveryNot available

Location

The UPS Store
12430 Tesson Ferry Rd, Saint Louis, MO
63128, United States

Hours

Reviews

4.2
230 reviews
5 stars
178
4 stars
3
3 stars
1
2 stars
6
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising staff for being friendly and helpful, while others report rudeness and unprofessional behavior.

Efficiency

Many customers appreciate the quick service and efficiency of the staff, noting minimal wait times.

Return Process

Several reviews highlight issues with the return process, including being charged for packaging supplies and inconsistent handling of Amazon returns.

Staff Attitude

There are numerous complaints about staff attitude, with some customers feeling unwelcome or treated poorly during their visits.
  • JD
    Jeff Davis
    Jan 16, 2026
    1.0
    Staff told me my return needed to be fully bagged as they were about to put in it in their return bag that they normally use to return smaller products. The bag it came in was torn at top. I bring items like this back in boxes and they throw away the box and put in bag. Staff put down bag and told me I could pay 2 dollars for a bag. Told Staff I would find another ups. I generally feel they don't want to deal with amazon returns as this isn't the first time they have been picky about returns and generally seem unhappy when you are there. So they win one last customer.
  • ML
    Matthew Lupo
    Jan 10, 2026
    5.0
    I called and asked if they had Notary services available. They said yes and asked when I was going to be in. I told them the time and the owner waited till I got there before he went home. That is Dedication, truly appreciate your customer service. 5 Stars
  • SG
    stephanie gianino
    Dec 22, 2025
    5.0
    This is the best UPS store I’ve ever been to. They’re quick you never have to wait very long if any time at all They’re all very knowledgeable and they’re all very friendly.!! I give them a five star review or above👍👍
  • JM
    June Mueller
    Dec 19, 2025
    5.0
    The staff is helpful, courteous and efficient. Also received a military discount.
  • AO
    Amy Overschmidt
    Dec 6, 2025
    5.0
    Sherry at Southroads UPS Store off of Kennerly Rd and Tesson Ferry, is so very helpful, professional and polite all the time.....whether it's handling an Amazon return, Mailing a package, sending an email or fax!! She helps everyone with a smile and kind heart. Thank you!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1648 in Saint Louis offer?

The UPS Store #1648 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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