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Brand Certified

United States Postal Service

2.2
(294 reviews)

Business Details

1890 1st Capitol Dr, Saint Charles, MO
63301, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1890 1st Capitol Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1890 1st Capitol Dr, Saint Charles, MO
63301, United States

Hours

Reviews

2.2
294 reviews
5 stars
66
4 stars
15
3 stars
10
2 stars
17
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific employees mentioned negatively for their behavior.

Delivery Issues

Numerous complaints about lost packages, delayed deliveries, and poor handling of mail were noted, leading to frustration among customers.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary.

Long Wait Times

Customers frequently mentioned long lines and slow service, particularly during busy hours, contributing to dissatisfaction.

Facility Condition

The post office was described as clean and well-stocked, but some reviews pointed out issues with the overall management and efficiency.
  • SP
    Shelby Poole
    Feb 17, 2026
    5.0
    Friendly staff! I do online selling and my packages always start tracking the day of. I have never had fast tracking at any other post office in the stl area. I appreciate their efficiency.
  • NT
    Nitty-Gritty Truth
    Jan 29, 2026
    1.0
    They sent my package to Chicago's USPS! I live in O'Fallon MO, I could track it came in from out of state to the St Louis Post office which in return they send it to the St Charles post office it was supposed to be out for delivery and instead they sent it to Chicago IL, that's total incompetence. Anytime I can avoid using the USPS I do, they've only gotten worse over the years.
  • MM
    Marcus Mercado
    Jan 28, 2026
    1.0
    Wouldn’t deliver my protein bars that they ALWAYS deliver because their was no secure area but the area was secure enough to put a flimsy piece of paper that says it’s not secure enough. Make it make sense.
  • BB
    Brian Badgett
    Jan 7, 2026
    5.0
    Always a pleasant experience when I come in.
  • ED
    Elaine Delabar
    Dec 26, 2025
    5.0
    Always very nice and helpful

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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