United States Postal Service

2.1
138 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 501 W 8th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 W 8th St, Rolla, MO
65401, United States

Hours

Reviews

2.1
138 reviews
5 stars
31
4 stars
8
3 stars
3
2 stars
2
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported rude and unprofessional behavior from certain employees.

Delivery Issues

Numerous complaints about packages being marked as undeliverable or delivered late, with many customers stating they were home during supposed delivery attempts.

Inconsistency

Customers experienced inconsistent service, with some packages delivered on time while others were lost or misdelivered.

Overall Satisfaction

Overall, customer satisfaction is low, with many expressing frustration over the reliability of the service and the handling of packages.

Management Concerns

Several reviews indicated a lack of accountability and poor management practices contributing to the ongoing issues.
  • PS
    Phil Stites
    3 days ago
    1.0
    Paid for guaranteed delivery with a return signature and after 2 weeks called the bank and the checks had been cashed. Make a long story short save your money and send it regular mail and let the bank notify you when it's cashed
  • KG
    Kelsi Greer
    Nov 17, 2025
    1.0
    We've been shipping hundreds of packages every single week for 10+ years. The current staff as USPS is the most unprofessional, hateful, and mean group of people we've ever worked with. We've been plainly told by 2 different employees that packages can be dropped off in the back until 6pm, yet tonight, we were yelled and screamed at by multiple post office employees. Tired of multiple complains of our business packages smelling like cigarette smoke, lost packages, etc. One of the worst post offices in the area. If you can use ANY other way to ship packages, I highly recommend doing so.
  • OB
    Olivia Bryan
    Oct 27, 2025
    5.0
    I’ve always had a good time, the workers are informative and helpful when I’m not sure what I’m doing.
  • JB
    JoJo B
    Sep 17, 2025
    1.0
    JL0 M1K - Your mail person almost ran into me changing lanes in the middle of an intersection without a blinker. You guys constantly deliver mail to the wrong address, cause Im always getting shit that isnt mine and now youre also out to hit my car too? Awesome work
  • JM
    Janiese M
    Sep 2, 2025
    5.0
    I received the best service at this post office. The workers were kind and extremely helpful. They saw I needed help and was quick to assist me. Thank you!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.