United States Postal Service

2.1
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 501 W 8th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 W 8th St, Rolla, MO
65401, United States

Hours

Reviews

2.1
139 reviews
5 stars
31
4 stars
8
3 stars
3
2 stars
2
1 star
95

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package delivery, including missed deliveries, packages marked as delivered when they were not, and packages being held at the post office without proper notification.

Customer Service

While some customers praised the helpfulness and friendliness of the staff at the post office, many others reported rude and unprofessional behavior from certain employees.

Timeliness

Many reviews highlighted delays in mail and package deliveries, with customers frequently receiving their mail late or not at all.

Inconsistency

Customers experienced inconsistency in service, with some packages being delivered while others were not, leading to frustration and confusion.
  • DW
    Desiree Walters
    1 day ago
    1.0
    My package was "out for delivery" on the 10th. I was sitting in the living room when they drove by. I went to check the mail and there was only paper mail and no package. My status then updates that I can pick up the package. Mail truck drove by again today (1/11) and of course doesn't even stop at my house. I have received packages from this company in the past and have never had an issue. From my knowledge, this package should not require a signature; however, no one even came to my door to try to get a signature. Why am I paying for shipping and I have to go pick up my package now.
  • PS
    Phil Stites
    Nov 21, 2025
    1.0
    Paid for guaranteed delivery with a return signature and after 2 weeks called the bank and the checks had been cashed. Make a long story short save your money and send it regular mail and let the bank notify you when it's cashed
  • KG
    Kelsi Greer
    Nov 17, 2025
    1.0
    We've been shipping hundreds of packages every single week for 10+ years. The current staff as USPS is the most unprofessional, hateful, and mean group of people we've ever worked with. We've been plainly told by 2 different employees that packages can be dropped off in the back until 6pm, yet tonight, we were yelled and screamed at by multiple post office employees. Tired of multiple complains of our business packages smelling like cigarette smoke, lost packages, etc. One of the worst post offices in the area. If you can use ANY other way to ship packages, I highly recommend doing so.
  • OB
    Olivia Bryan
    Oct 27, 2025
    5.0
    I’ve always had a good time, the workers are informative and helpful when I’m not sure what I’m doing.
  • JB
    JoJo B
    Sep 17, 2025
    1.0
    JL0 M1K - Your mail person almost ran into me changing lanes in the middle of an intersection without a blinker. You guys constantly deliver mail to the wrong address, cause Im always getting shit that isnt mine and now youre also out to hit my car too? Awesome work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.