The UPS Store

2.5
170 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3083 in Richmond Heights offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Schnucks Richmond Center Behind The Esquire Theatre.

Details

  • DeliveryNot available

Location

The UPS Store
6642 Clayton Rd, Richmond Heights, MO
63117, United States

Hours

Reviews

2.5
170 reviews
5 stars
54
4 stars
5
3 stars
4
2 stars
12
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and unhelpfulness from staff.

Pricing Issues

Customers frequently complained about high prices for basic services, including charges for tape and printing.

Efficiency

While some reviews praised the efficiency of the staff, others noted long wait times and disorganization during busy periods.

Staff Attitude

Several reviews highlighted negative interactions with staff, describing them as unfriendly or dismissive.

Mixed Experiences

There were mixed reviews regarding the overall experience, with some customers expressing satisfaction while others strongly advised against visiting.
  • CW
    C W
    6 days ago
    1.0
    Delivery driver drove past my house didn't follow delivery instructions and marked package as delivered..
  • CA
    Charles J Alba
    Nov 15, 2025
    1.0
    For those looking to return their Amazon goods, their scanner for Amazon products is down with and they are "unsure when it will be fixed".
  • MA
    Mezzy Alexander
    Oct 27, 2025
    1.0
    This is by far the worst UPS Store I’ve been to. I came in with several organized returns and was told to use the Amazon return station after waiting in line. The machine process was slow, and when I got to larger items, I was told to go back to the counter and wait again. What should’ve been a quick drop-off turned into a 30-minute hassle with poor communication and no real help from the staff.
  • CF
    Charley Ferguson
    Oct 3, 2025
    5.0
    Not too busy, but efficient even when they are.
  • MG
    Mark Gordon
    Aug 11, 2025
    5.0
    Was just at this store to drop of a return. There were 3 people working behind the counter. All busy with customers in a friendly manner. As soon as one was done immediately asked if they could help me. Scanned my package and helpfully asked if I wanted the drop-off receipt. I have already received an email from the vendor that they have the return in their system. I would not hesitate to use this store in the future.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Richmond Heights offer?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, shredding, faxing, notary services, and computer access.