United States Postal Service

2.3
136 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10501 E 63rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10501 E 63rd St, Raytown, MO
64133, United States

Hours

Reviews

2.3
136 reviews
5 stars
35
4 stars
11
3 stars
1
2 stars
3
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.

Delivery Issues

Many customers reported problems with mail delivery, including lost packages, delayed mail, and incorrect deliveries.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned towards negative experiences.

Operational Problems

Frequent complaints about long wait times, inconsistent hours, and lack of communication regarding mail status were noted.
  • RR
    Rachel Rodgers
    Dec 30, 2025
    1.0
    The really bad attitude of the girl at the front desk was awful and it's very doubtful that I will be coming back to this post office. It's a shame because it's my local one but I'll drive further to NOT be treated so inhumane and unfriendly. She shouldn't be in customer service if she is like that with people. Keep her IN THE BACK!
  • DK
    Deanna Karoos
    Nov 6, 2025
    1.0
    Rude employees!!! They claim they only have a handful of green certified return cards and wouldn't give more for a state employee who needs to send out legal letters. Calling bs!! It's the damn post office!!! Just close this post office already!! Too many times of getting horrible rude service!!
  • JJ
    Jacqueline
    Nov 1, 2025
    1.0
    The workers were so incredibly rude! No greeting, scowls and hateful tones! It’s unfortunate that workers have no respect for customers.
  • TG
    Torey Gibbs
    Oct 8, 2025
    1.0
    They don't deliver packages on time. I went up there to get my packages(twice) after they failed to deliver my package. they can't find them.
  • MM
    momalisa65
    Sep 15, 2025
    2.0
    Not helpful Not friendly got snappy when asked a simple question I waisted so much time just trying to return a package 🙃 they could have saved me so much time if they just told me I need to get my labels printed at the library and I had to tape it on the box they said we don't have tape you have to go buy the tape I could have done all of that at the library so instead I made 3 trips to the post office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.