United States Postal Service

2.6
162 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1404 SW Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1404 SW Market St, Lees Summit, MO
64081, United States

Hours

Reviews

2.6
162 reviews
5 stars
59
4 stars
2
3 stars
5
2 stars
10
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Passport Services

The passport application process is frequently criticized for being disorganized and staffed by unfriendly employees, leading to negative experiences for customers.

Staff Performance

While some employees, like Krystal, receive praise for their helpfulness and efficiency, others are noted for their unprofessional behavior and negative attitudes.

Long Wait Times

Customers report long lines and slow service, often exacerbated by understaffing, leading to frustration during visits.

Delivery Issues

There are multiple complaints regarding mail delivery problems, including misdelivered packages and delays, contributing to overall dissatisfaction.
  • JH
    Joel Hoy
    Oct 22, 2025
    5.0
    Busy sometimes because of passport appointments, but very friendly and efficient.
  • DM
    Daniela Menjivar
    Oct 20, 2025
    1.0
    Called me last minute to let me know my appointment was canceled due to short staffing. Told me to call a different location for a walk in but that location doesn’t do walk ins and is booked for 2 weeks out. Between being a full time university student and working 12 hour overnight shifts I have a busy schedule and really needed my appointment today, it was the only day possible for me. Now I’m stuck unable to go anywhere for a “walk in” and unable to book a new appointment elsewhere anytime soon. Even asked if there was any way they could communicate with the postal services around us and let them know they canceled my appointment due to short staffing and ask if they could get me in and they refused. So unprofessional and not at all helpful. If I could give 0 stars I would.
  • AB
    Allison Bushong
    Oct 15, 2025
    1.0
    Absolute worst post office I have ever had to work with. I will drive 30 minutes out of my way and go to a different post office. This location has the rudest staff and they do absolutely nothing about postal issues. I think my teenager is better equipped than the management I dealt with today. I guess to be a federal employee you don't need professionalism.
  • AB
    Aiden Buckley
    Sep 18, 2025
    1.0
    Thieves work at this location. Had a coin sent to me and the coin was stolen from the package right before it was dropped into my mailbox. Law enforcement has been notified.
  • MA
    May August
    Sep 9, 2025
    1.0
    Our postman, Adam, is consistently unprofessional. He writes aggressive and intimidating notes on our mail whenever a service provider uses an old zip code. The tone of these messages is hostile, making us feel harassed over an issue that is not our fault. This behavior directly violates USPS standards for professional conduct and a harassment-free environment. It needs to be addressed immediately.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.