United States Postal Service

2.6
167 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1404 SW Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1404 SW Market St, Lees Summit, MO
64081, United States

Hours

Reviews

2.6
167 reviews
5 stars
61
4 stars
2
3 stars
5
2 stars
10
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and professionalism.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and inadequate service during busy hours.

Positive Experiences

Some customers praised specific employees, particularly Krystal, for their helpfulness and efficiency, especially regarding passport services.

Delivery Problems

Several customers experienced issues with mail delivery, including lost packages and incorrect deliveries, leading to frustration.
  • NC
    Nick Cerniglia
    4 days ago
    5.0
    Absolutely fantastic service!! Kristal went above and beyond to address all of our needs!! 100% the best she is amazing 👏!!!
  • MD
    Matthew Dehning
    5 days ago
    1.0
    Needed to submit a passport application, came in during walk-in hours and was told they couldn’t help me because they were short staffed. Been coming for years and staffing was no different today than on any other day I have been here. They just didn’t want to help. Wasn’t even anyone else in line.
  • DL
    D Legman
    Dec 17, 2025
    1.0
    Hurry up with our packages its been 5 DAYS it hasn't moved
  • DS
    David Sullivan
    Dec 17, 2025
    5.0
    The absolute best experience I’ve ever had at USPS in terms of dealing with passport renewal. No exaggeration!
  • JO
    Jennifer Okafor
    Dec 11, 2025
    1.0
    it’s time to hire more people to attend people at the register. there no reason people should be in line for over 30 minutes on a weekday mind you, and there being ONE person at the register?????

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.