The UPS Store

Reviews

• MG

  Myeisha Greene

  2 days ago
  5.0
  I was in and out 30 mins before closing on a Saturday. Mr Ravy provided exceptional customer service ensure I followed the instructions to return my items timely!
• HW

  Heydon White

  2 days ago
  5.0
  I cannot express how impressed I am by the customer service I received today. I was greeted by Ravy White who went out of his way to help me find all the answers I needed and as always was patient and very personable. He remembers myself and many of his customers every time we come in. Then Hrishi personally came to my assistance as well. The way he runs the UPS store in Brookside is beyond amazing. He continues to employ the best people. Today I was extremely impressed by Hrishi because he went out of his way to help me with a very important matter and I am forever thankful. I won’t go to any other UPS Stores but this one.
• BL

  Brock Landers

  Mar 30, 2026
  5.0
  I came to this location to ship a picture frame and had no idea how to pack it. The folks working over the weekend were able to guide me through the process, and they packed and shipped the item for me. They were extremely knowledgeable, and I have never felt more comfortable leaving something so valuable in someone else’s hands. This picture frame has a lot of sentimental value to me.
• SR

  Shrimathi Raghupathy

  Mar 20, 2026
  5.0
  I had a really good experience at this UPS Store. The staff were friendly, patient, and very helpful. They explained everything clearly and made the whole process quick and easy. I didn’t have to wait long, and they handled my package with care. The store was clean and well organized, which made it comfortable to be there. I also liked how they answered all my questions without rushing me. Overall, great customer service and a smooth experience. I would definitely come back again and recommend this location to others.
• LW

  L. Wells

  Mar 20, 2026
  1.0
  The lady that owns this place was extremely rude. I was returning an Amazon package and didn't have tape at home to tape it up. I have never had an issue with UPS adding enough tape to secure a box for me. She told me I had to pay $1 to have her tape the box. I told her that it didn't even need the box according to Amazon, but I had it so I brought it. She said it was in a box so it needs tape and that's $1. I explained I didn't being money because I was just dropping off a package real quick. Then she threatened of I left my package she will cancel it and I will not get my refund and she will keep my product. I grabbed my box and went downtown to the UPS store there. Eric taped up my box and gladly took my return. STAY AWAY from Brookside location. Eric let me know that he use to give non profits discounts at that location and when they took over they said no one can get discounts. They are money hungry, nasty owners and I will never go back. Visit the Central location and all for Eric he was fantastic.

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