United States Postal Service

2.2
156 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2201 E Truman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2201 E Truman Rd, Kansas City, MO
64127, United States

Hours

Reviews

2.2
156 reviews
5 stars
38
4 stars
6
3 stars
8
2 stars
3
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and negative attitudes from employees.

Delivery Issues

Many customers reported problems with mail delivery, including packages marked as delivered but not received, and frequent misdeliveries.

Long Wait Times

Customers consistently mentioned long lines and slow service, often waiting over 30 minutes to be attended.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific employees, indicating that experiences can vary significantly.

Facility Conditions

Some reviews mentioned the need for better staffing and organization within the post office to improve overall efficiency.
  • CC
    Carlos
    Nov 17, 2025
    1.0
    I think that everyone who works at this post office should have to wear a propeller hat and a bib (so they don't drool on themselves), this way we know who we're dealing with once we step inside the building. Thank you
  • DL
    Deej L
    Nov 5, 2025
    5.0
    Fast, friendly, knowledgeable, helpful
  • AB
    Annacarie Burke
    Oct 31, 2025
    1.0
    This is the absolute worst post office i have ever been to. Telling us we can only get our mail once a week and that we never have mail. They are liars and they should be fired
  • KK
    KING KT
    Oct 28, 2025
    1.0
    They are very rude never had to do change of address before finally moved asked for help didn’t want to help and act like I was bothering them I’ve been living here for almost a month now and no mail she told me all I need was my id and the verification paper and she seen my id was out of state instead of her tell me to go get my lease with my address on it for a secondaryshe scanned it anyway and now I have a denial letter due to my id when I could’ve brought my lease and I asked her what all I needed to bring for the verification process to get my mail sent to me and she had a nasty attitude wouldn’t recommend
  • JG
    Jesse Guzmanß
    Aug 30, 2025
    1.0
    Line is so slow like 20min plus the big old lady with the emo sidebob gave me attitude when I'm not the one working at the post office she is. But before me a white guy came in asking for the same thing and she made it all possible for him. Yeah, sound like y'all need a check on them or something they all rude fr.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.