United States Postal Service

2.2
157 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2201 E Truman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2201 E Truman Rd, Kansas City, MO
64127, United States

Hours

Reviews

2.2
157 reviews
5 stars
38
4 stars
6
3 stars
8
2 stars
3
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the attitudes of employees.

Delivery Issues

Customers frequently reported problems with mail delivery, including packages marked as delivered but not received, and inconsistent service from mail carriers.

Long Wait Times

Many customers experienced long wait times at the post office, often citing understaffing as a major issue.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific employees, indicating that experiences can vary significantly.
  • MS
    Michelle Sifuentes
    Dec 9, 2025
    1.0
    Rude front desk worker. Has an attitude while doing her job, feels like you’re talking to a teenager going thru puberty. shouldn’t be working in customer service.
  • CC
    Carlos
    Nov 17, 2025
    1.0
    I think that everyone who works at this post office should have to wear a propeller hat and a bib (so they don't drool on themselves), this way we know who we're dealing with once we step inside the building. Thank you
  • DL
    Deej L
    Nov 5, 2025
    5.0
    Fast, friendly, knowledgeable, helpful
  • AB
    Annacarie Burke
    Oct 31, 2025
    1.0
    This is the absolute worst post office i have ever been to. Telling us we can only get our mail once a week and that we never have mail. They are liars and they should be fired
  • KK
    KING KT
    Oct 28, 2025
    1.0
    They are very rude never had to do change of address before finally moved asked for help didn’t want to help and act like I was bothering them I’ve been living here for almost a month now and no mail she told me all I need was my id and the verification paper and she seen my id was out of state instead of her tell me to go get my lease with my address on it for a secondaryshe scanned it anyway and now I have a denial letter due to my id when I could’ve brought my lease and I asked her what all I needed to bring for the verification process to get my mail sent to me and she had a nasty attitude wouldn’t recommend

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.