United States Postal Service

1.9
269 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 200 Westport Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Westport Rd, Kansas City, MO
64111, United States

Hours

Reviews

1.9
269 reviews
5 stars
42
4 stars
11
3 stars
12
2 stars
8
1 star
196

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times and inadequate staffing, often leading to frustration and delays in service.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Operational Hours

The post office often failed to adhere to posted hours, with reports of being closed during business hours and inconsistent service availability.

Mail Handling Problems

Numerous complaints were made about lost packages and mail, as well as issues with mailbox keys and delivery.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with service.
  • MM
    Misti Bernard Music
    Nov 14, 2025
    5.0
    Always great customer service, I mail packages for my business frequently and have never had the slightest problem.
  • MM
    Martha
    Nov 4, 2025
    1.0
    Such an intimidating atmosphere, the two ladies at the front desk were talking about how much they hate their job and gossiping /complaining about clients not knowing what they’re doing, but that’s what you guys are there for? To help them out? A Hispanic couple went in after me and had a hard time understanding but after they left, the woman helping them goes “yeah I’m definitely sick of this job.” definitely gonna stick to the other location lolol
  • SM
    Sammy Mo
    Nov 3, 2025
    2.0
    Very nice people, but are always just scheduling one person at the front desk. When someone needs to “check for their mail” it takes an extended period of time leaving a line full of people that could be helped in the meantime. It just makes no logical sense to continue to operate in this capacity
  • MS
    Michelle Sifuentes
    Sep 17, 2025
    1.0
    Rude worker (glasses) at front desk. Nasty attitude, should not be working in customer service.
  • KM
    KP Moore
    Aug 30, 2025
    2.0
    Slow service because of line waiting

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.