United States Postal Service

1.9
274 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 200 Westport Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Westport Rd, Kansas City, MO
64111, United States

Hours

Reviews

1.9
274 reviews
5 stars
45
4 stars
11
3 stars
12
2 stars
8
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Staffing Issues

Frequent complaints about understaffing and long wait times, with many customers expressing frustration over the lack of available employees.

Operational Hours

Customers noted inconsistencies with posted hours, including unexpected closures and early shutdowns.

Mail Handling Problems

Numerous reviews mentioned lost packages and issues with mail delivery, contributing to customer dissatisfaction.
  • HK
    Hailey Kent
    6 days ago
    1.0
    This post office is terrible with customer care. I tried to have an issue resolved and have called over 10 times and still no response. Very unprofessional. These people are in charge of our mail but can’t do a simple task like answering the phones. If you don’t like your job you should quit or be fired. This place is terrible. If my apartment complex didn’t have to go through this post office I wouldn’t.
  • KP
    krishnakumar palacharla
    Dec 18, 2025
    1.0
    There is a lady who is working over there. Maybe she is working absent-mindedly. She behaves rudely. If you want to behave rudely, go home and show your rudeness there—they can accept it, not other people. Keep this in mind.
  • GB
    Gene Bucia
    Dec 16, 2025
    5.0
    I have never had any issues with this post office. The worker(s) have always been pleasant to me.
  • TS
    Toya Singleton
    Dec 13, 2025
    5.0
    Darian was a great help to me . She had a great attitude with everyone including myself when I was unprepared.
  • JE
    Jenny Edmonson
    Dec 2, 2025
    5.0
    The clerks were really sweet and were easy to work with with my uncommon request (I was shipping a package internationally)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.