Brand Certified
United States Postal Service
1.9(278 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
200 Westport Rd, Kansas City, MO
64111, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 200 Westport Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
278 reviews
5 stars
46
4 stars
11
3 stars
13
2 stars
8
1 star
200
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several experiences highlighting a lack of basic customer service skills.
Staffing Issues
Frequent complaints about understaffing and long wait times were noted, with customers often waiting over 30 minutes to be served.
Operational Hours
Customers expressed frustration over inconsistent operating hours, with reports of the post office being closed during posted hours and staff taking extended breaks.
Mail Handling
Numerous reviews mentioned lost or mishandled mail and packages, contributing to a lack of trust in the service provided.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with the service.
- AAAnneFeb 25, 20265.0I always receive excellent, quick service/help here. Lisa has helped me a couple times & she is always pleasant & helpful.
- JMJack MorrisonFeb 14, 20261.0This post office is a black hole of incompetence and dishonesty. The carriers are pathologically lazy, choosing to illegally hold mail rather than walking a few extra steps to a secure, accessible mailroom. Management doesn't just ignore the problem; they actively conspire to cover up the blatant lies regarding delivery dates. To call their service 'the bare minimum' is an insult to mediocrity. They once cut off service to an entire apartment complex for six months out of pure spite or laziness. If you value your sanity or your mail, do not move into a zip code cursed by this office’s jurisdiction.
- LTLuke ToussaintFeb 9, 20261.0This post office is an absolute disaster and should be shut down immediately. Not only do they consistently fail to deliver my packages, but the staff repeatedly lies about it. Most disturbingly, when I attempted to stop my carrier to ask why my mail was missing, he literally ran back to his truck and sped off. Now, since I’ve filed formal complaints, it has become clear that they are retaliating against me because I am receiving zero packages. This level of unprofessionalism and clear misconduct is unacceptable. I am currently documenting everything and looking into filing a lawsuit for the intentional withholding of my mail. Every person involved in this failure of a facility should be fired.
- TMTim MarriottJan 16, 20263.0Since 0 stars isn't an option, I guess I'll go with 1. Completely uninterested in offering anything that could be confused with service. All I wanted was the package that I paid for delivered, but that's too much of an ask for them. If for some reason you have to contact them for support, expect to wait 2 days minimum for a reply and DO NOT expect the reply to be in any way meaningful. If you're looking for rude, that they can handle. *1/17/2026 update* It took a long time to find an opportunity to make it into the physical post office location. Once was able, the lady behind the counter this morning was extremely polite and helpful. For her efforts I'm adding 2 stars back onto my review. The efforts of the rest of the office and mail carrier is still costing them 2 stars.
- HKHailey KentJan 6, 20261.0This post office is terrible with customer care. I tried to have an issue resolved and have called over 10 times and still no response. Very unprofessional. These people are in charge of our mail but can’t do a simple task like answering the phones. If you don’t like your job you should quit or be fired. This place is terrible. If my apartment complex didn’t have to go through this post office I wouldn’t.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 200 Westport Rd?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this USPS location.
Can I apply for a first-time U.S. passport at this post office?
Yes, this location accepts first-time passport applications and can typically take your passport photo by appointment.
Do I need to schedule an appointment for passport services here?
Yes, most passport services require you to schedule an appointment via the USPS online scheduler, though some limited walk-in hours are available at select locations.
How much does it cost to get a passport photo taken at this USPS?
The fee for a passport photo at USPS is $15.
What are the business hours of this USPS location?
Monday to Friday, it is open from 8:30 AM to 5:00 PM, and on Saturdays from 8:30 AM to 12:00 PM. It is closed on Sundays.
Can I rent a PO Box online for this post office?
Yes, you can search for and reserve PO Boxes online at the USPS website, then complete your setup in person at the local post office.
Are PO Boxes accessible after hours at this USPS?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this local post office for specific hours.
What nearby dining options are there around 200 Westport Rd?
Nearby sandwich shops such as Mario's and Shelia's Grinder Shop provide convenient places to grab a meal before or after your visit to the post office.
Are there any local arts or cultural spots near the USPS location?
Yes, nearby places include the Westport Center for the Arts and Creative Culture art gallery, perfect for a cultural visit near the post office.
Where can I find other postal services nearby?
There are other USPS facilities in the area including the United States Postal Service shipping center and the US Post Office, which can be alternatives depending on your needs.
Brand Certified Facts from United States Postal Service
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