United States Postal Service

2.5
127 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10 E 135th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10 E 135th St, Kansas City, MO
64145, United States

Hours

Reviews

2.5
127 reviews
5 stars
44
4 stars
3
3 stars
3
2 stars
2
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees like Alisha and Miko received praise for their helpfulness and professionalism, others were reported as rude and unhelpful.

Efficiency

Many customers noted long wait times and issues with mail delivery, including lost packages and delays.

Appointment Issues

Several reviews highlighted problems with scheduling appointments for passport services, including unavailability and lack of communication.

Facility Condition

The post office was described as clean and well-organized by some, but others reported a disorganized counter and poor maintenance.

Staff Attitude

There were numerous complaints about staff being unfriendly or dismissive, impacting the overall customer experience.
  • BE
    blake elam
    Nov 14, 2025
    5.0
    Kate was extremely helpful is aiding with getting my application submitted for my first passport. I could not have asked for better service. I would absolutely recommended coming to this location and if you’re lucky enough to work with her, know you’ll be in good hands.
  • KF
    kollin fromm
    Nov 1, 2025
    5.0
    Best usps I've been to, the gentleman ar the counter was helping 2 people at a time and was nice AND worked quickly
  • NL
    Noryana Luiza
    Jul 31, 2025
    1.0
    Rude staff have no empathy. I made an appointment once and got there and said they had canceled. We made an appointment for another day. We got there and were treated like trash. They were completely unprepared for customer service. I never want to have to go back again!!!
  • JM
    Joseph Mueller
    Jul 30, 2025
    1.0
    They deliver mail that should go to a PO Box to a physical address plus it not even the right town that was on the mail it said Galena I really think that some people should be fired for not doing there job correct Because when I drove a school bus and if I would have left a child on the bus I would have been fired immediately
  • AF
    Ashley Fowler
    Feb 29, 2016
    1.0
    They're a ridiculous joke of customer service. They're rude, unhelpful and bordering on condescending. I attempted to get a hold of them all day but their phone was busy. If I could just deal with UPS I would.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.