United States Postal Service

2.5
126 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10 E 135th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10 E 135th St, Kansas City, MO
64145, United States

Hours

Reviews

2.5
126 reviews
5 stars
43
4 stars
3
3 stars
3
2 stars
2
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some staff members like Alisha and Miko received praise for their helpfulness and professionalism, many reviews highlighted rude and unhelpful behavior from other employees.

Mail Delivery Issues

Numerous complaints about mail being delivered to the wrong addresses, packages being lost, and delays in receiving mail were reported.

Appointment Management

Customers expressed frustration with the appointment system for passport services, citing issues with scheduling and staff not honoring appointments.

Phone Support

Many customers reported difficulties in reaching the post office by phone, with long hold times and calls going unanswered.

Facility Conditions

Some reviews mentioned cleanliness and organization issues within the post office, contributing to a negative customer experience.
  • BE
    blake elam
    Nov 14, 2025
    5.0
    Kate was extremely helpful is aiding with getting my application submitted for my first passport. I could not have asked for better service. I would absolutely recommended coming to this location and if you’re lucky enough to work with her, know you’ll be in good hands.
  • KF
    kollin fromm
    Nov 1, 2025
    5.0
    Best usps I've been to, the gentleman ar the counter was helping 2 people at a time and was nice AND worked quickly
  • NL
    Noryana Luiza
    Jul 31, 2025
    1.0
    Rude staff have no empathy. I made an appointment once and got there and said they had canceled. We made an appointment for another day. We got there and were treated like trash. They were completely unprepared for customer service. I never want to have to go back again!!!
  • JM
    Joseph Mueller
    Jul 30, 2025
    1.0
    They deliver mail that should go to a PO Box to a physical address plus it not even the right town that was on the mail it said Galena I really think that some people should be fired for not doing there job correct Because when I drove a school bus and if I would have left a child on the bus I would have been fired immediately
  • ST
    Shelly Tutorino
    Jun 11, 2025
    1.0
    Our mail carrier had stopped delivering on Saturdays. We complained, we received deliveries for awhile. Then they stopped again. We complained, we now receive deliveries on Saturdays. But, the mail man has an attitude with us now. We have and smile and receive dirty looks. He also bangs on our door like the police when we get a package. We've asked him not to do this as our dogs go absolutely nuts. Again, he stopped for awhile, but yesterday I thought he was going to come through the door he was banging so hard. And he set the package down and went back to his vehicle. I've now put a sign on the door to please do not knock, leave package on porch. We have a ring camera, we see our deliveries. He is so rude!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.