United States Postal Service

1.5
234 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7420 Troost Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7420 Troost Ave, Kansas City, MO
64131, United States

Hours

Reviews

1.5
234 reviews
5 stars
17
4 stars
5
3 stars
12
2 stars
10
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Mail Delivery Issues

Many customers reported significant delays and issues with mail delivery, including missing packages and inconsistent service.

Staffing Problems

The post office is frequently criticized for being understaffed, leading to long wait times and inadequate service.

Operational Hours

Customers expressed frustration over inconsistent operating hours, including early closures and unannounced breaks.

Lack of Supplies

Several reviews noted that the post office often runs out of essential supplies like stamps and money orders.
  • PW
    Prince Williams
    Nov 4, 2025
    1.0
    This post office is always out money orders on the 1st when there is a whole apartment complex right up the street. I had to go to a liquor store to get a money order because the post office on Gregory was out of money orders also. The ladies there are real nice and it's always a pleasure, but the community still needs money orders.
  • LB
    LaDonna Bright-Weathers
    Sep 30, 2025
    1.0
    Horrible! Never have any shipping supplies and lack Customer service training.
  • TJ
    Talaya James
    Sep 17, 2025
    1.0
    They close before 5PM. Do not trust them.
  • DM
    Dae Monèt
    Aug 14, 2025
    1.0
    The most useless post office I’ve ever been to. If the man that does postage is on break you can not get stamps nor get your mail sent out. Someone should be trained to do all the jobs at all times.
  • TF
    The Bolts Fan
    Aug 11, 2025
    1.0
    Never heard of a post office that doesn’t sell stamps. Thank you for wasting my time, what a waste of government money on this place.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.