United States Postal Service

2.1
235 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7170 N Broadway St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7170 N Broadway St, Kansas City, MO
64118, United States

Hours

Reviews

2.1
235 reviews
5 stars
51
4 stars
10
3 stars
6
2 stars
10
1 star
158

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about a few employees consistently displaying poor attitudes.

Mail Delivery Issues

Numerous reviews highlighted problems with mail not being delivered, lost packages, and delays in receiving important mail.

Long Wait Times

Customers frequently mentioned long lines and slow service, often waiting over an hour to be attended.

Passport Services

There were mixed experiences with passport services, with some customers praising specific employees while others reported cancellations and poor handling of appointments.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone and lack of communication regarding mail and service issues.
  • JH
    Joseph H
    4 days ago
    5.0
    Whoever is leaving 1 or 2 star reviews must be sad and miserable. The staff is great and the service was superb!
  • ER
    E R
    Nov 7, 2025
    1.0
    I put in a change of address but have not received any mail. I tried calling the post office, no humans around. I'd really appreciate some help
  • TJ
    Theodore Jordon
    Oct 13, 2025
    1.0
    People walking in and out the whole time I’ve been here. Nobody here with no sign of closure. The kiosk drop off is closed off too…
  • JM
    Jake McLin
    Oct 12, 2025
    1.0
    Long time staff members used to be great but they don’t care anymore and throw boxes in front of you. The passport line confuses people, so people just shout behind you in line and get taken care of first. They don’t care.
  • GL
    Gwendolyn Lovelace-Watson
    Sep 24, 2025
    1.0
    I would rate this PO negative stars if I could. Mail constantly does not arrive when it has been mailed. I am tired I have to constantly call to get things re-mailed. because of thiefs that work in the PO. If I find my identity has been stolen because of USPS, I will push worse consequences possible. This is ridiculous!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.