Brand Certified
United States Postal Service
1.9(170 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
6921 E 111th St, Kansas City, MO
64134, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6921 E 111th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
170 reviews
5 stars
29
4 stars
7
3 stars
7
2 stars
5
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling dismissed and ignored.
Operational Issues
Frequent complaints about the post office being closed during business hours, inconsistent service, and delays in mail delivery.
Staffing Problems
Customers reported a lack of staff leading to long wait times and inadequate service, with some employees being described as unhelpful.
Positive Experiences
A few customers praised specific employees for their helpfulness and professionalism, indicating that there are some positive interactions amidst the overall negative feedback.
- ELEric LlerasFeb 23, 20261.0is consistently disappointing and unacceptable. Anytime I visit this location, the employees at the counter are rude, dismissive, and clearly unwilling to assist customers. The most frequent and frustrating issue is the blatant misuse of personal phones. Employees are constantly preoccupied with their personal devices, either ignoring the line completely or forcing customers to interrupt their calls/texts just to get basic service. This is a severe lack of professionalism and shows a total disregard for the customers waiting. Management needs to immediately address the customer service training and the policy regarding personal phone use at the counter. The current behavior of the staff creates a hostile environment and is unacceptable for a public service.
- LMLakeila McDonaldFeb 6, 20261.0Worse post office ever !!!!! They don’t make keys on time!! They are disrespectful their expectations to meet customer service is low !!!!!!!!!! They mailed man drivers don’t deliver packages by the door ! They leave them on truck !!! Either you have to catch them or don’t get your packages until you go in! They all are rude worst post office ever
- SCStephanie CJan 20, 20261.0The Staff are rude , dont listen to your request on picking up or returning and item . When I tried returning something I didn't want , or order . It came right back to my house . People getting paid to fo absolutely nothing 😒
- RSRico SmittJan 17, 20262.0I LITERALLY CALLED 16 times and no one is answering the damn phone what’s the point in even having one if you’re not gonna answer!!!???
- GSGabby SmithDec 19, 20255.0I don’t know who I need to yell at but.. GIVE MR GREG MORE MONEY!!!!! I was so so worried, I ordered all of my son’s Christmas and birthday gifts a month early and still have not gotten them. I reported the packages missing and got a call within 15 minutes. Mind you it is 7pm the Friday before Christmas. He was very professional and personable and even offered to follow up with me the next day with an update to give me some peace of mind. 10/10 no crumbs. Give ‘em a raise!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 6921 E 111th St offer?
This USPS location offers mail sending, package shipping, money orders, Post Office boxes, passport applications and photos, gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this USPS?
Yes, most passport services require an appointment via the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours of this United States Postal Service location?
Monday through Friday, it is open from 8:30 AM to 5:00 PM, and Saturdays from 8:30 AM to 12:30 PM. It is closed on Sundays.
Can I rent a PO Box at this Post Office and how?
Yes, you can reserve a PO Box online quickly and securely at the USPS website and complete your setup in person at this location.
What is the fee for a passport photo at this postal branch?
The current fee for a passport photo is $15.
Are there nearby transportation or storage services that customers might use when visiting this Post Office?
Yes, nearby are "Get Moving and Storage" and the "U-Haul Neighborhood Dealer" which can assist with moving or storage needs related to shipments and packages.
What other retail or financial services are close to the 6921 E 111th St Post Office?
Nearby are "Dollar General" for discount shopping, "Western Union" for money transfers, and "TitleMax Title Secured Loans" for financial services, useful for customers needing various errands done in one trip.
Are there educational institutions near this USPS branch that customers might visit?
Yes, "Kansas City Tattoo School," "Ombudsman Hickman Mills," "Burke Elementary School," and "Ruskin High School" are close by, making this area convenient for families and students to visit the Post Office.
What should I know about access and services for PO Boxes at this location?
Most USPS locations including this one typically offer 24/7 lobby access to PO Boxes, though hours may vary so it's best to check locally. You can apply online or in person with two valid IDs.
Brand Certified Facts from United States Postal Service
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