United States Postal Service

2.4
141 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 30 W Pershing Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
30 W Pershing Rd, Kansas City, MO
64108, United States

Hours

Reviews

2.4
141 reviews
5 stars
34
4 stars
13
3 stars
7
2 stars
11
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, delayed deliveries, and incorrect address handling were reported.

Passport Services

Many customers expressed frustration with the passport application process, citing long wait times and unhelpful staff.

Facility Conditions

The location is appreciated for its cleanliness and historic charm, but frustrations with parking and accessibility were noted.
  • LR
    Lionel Rodriguez
    Jan 5, 2026
    1.0
    Went here during passport walk in hours to get a photo taken and Gabriella made me wait until other people were not in line then after 15 min she said she could not do it until all people were not in the line and to try and come back later. I paid $15 to park and didn't even have my photo taken.
  • VD
    Virginia Drummond
    Jan 5, 2026
    5.0
    The employees here are very knowledgeable and helpful. Thank you to Gabrielle for helping me select a better mailing option for my package.
  • RR
    Raquel R
    Dec 30, 2025
    1.0
    They’ll say they’re out of supplies like certified mail receipts when I can literally see a big stack of them behind the person “helping”
  • FN
    Fack N54
    Dec 10, 2025
    1.0
    Avoid at all cost USPS, carrier pigeon is more efficient and would keep better track of your package
  • CB
    Chris Brady
    Nov 28, 2025
    1.0
    Refused to tape a prepaid shipping label to envelope that was bought there

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.