United States Postal Service

1.9
154 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6304 NW Barry Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6304 NW Barry Rd, Kansas City, MO
64154, United States

Hours

Reviews

1.9
154 reviews
5 stars
25
4 stars
6
3 stars
4
2 stars
8
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees being disrespectful and dismissive.

Operational Issues

Numerous reviews highlighted frequent closures during posted hours, leading to frustration among customers who found the location locked when it should have been open.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment indicated a lack of consistent quality in service.

Facility Condition

The post office was described as outdated and poorly maintained, contributing to a negative customer experience.

Long Wait Times

Customers frequently mentioned long lines and slow service, often exacerbated by a lack of staff during busy periods.
  • EP
    EJ Petewon
    Oct 23, 2025
    5.0
    The 2 Ladies today were super helpful helping me Priority Mail a cooler to my Mom. They even cracked jokes to keep the mood jovial and ever pleasant. Well worth the 15 minute drive there. Love their beaming positivity.❤️‍🔥
  • MJ
    M J
    Oct 4, 2025
    5.0
    Im not going to lie I was hesitant to come to this location because of all the bad reviews, but my experience was probably the best experience I had at a post office. I had no clue what I was doing when I went to return an amazon package to China and Karen took her time to guide me through it. She was friendly and helped me find the right package to put my item in. Dont let the bad reviews scare you.
  • 22
    23BeRAD
    Sep 29, 2025
    1.0
    I never had a more rude employee at a post office. Karen was rude to me in front of other customers and argued with me about that address point in the Philippines and every time I tried to speak she would start talking over me the same phrase and she refused to listen to me when I tried to explain how they received packages in the country at the Philippines. So I wasn't able to get the package shipped.
  • BW
    Billy Wilson
    Sep 9, 2025
    5.0
    Not sure why all the poor reviews. I've been to this location a few times now, and compared to other offices, it always seems to go smooth here. The staff at the desk was helpful and quick. They were also polite and patient when my package wasn't the right size for my shipping label and had to get a new one issued.
  • FF
    Fannie K (Foggystar)
    Aug 31, 2025
    1.0
    Their customer service is so bad…

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.