United States Postal Service

1.9
157 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6304 NW Barry Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6304 NW Barry Rd, Kansas City, MO
64154, United States

Hours

Reviews

1.9
157 reviews
5 stars
26
4 stars
6
3 stars
4
2 stars
8
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and belittled during their interactions.

Operational Issues

Frequent complaints about the location being closed during posted hours, leading to frustration among customers who wasted trips.

Mixed Experiences

While many customers reported negative experiences, a few highlighted positive interactions with specific staff members who provided helpful service.

Facility Condition

The post office was described as outdated and poorly maintained, contributing to a negative overall impression.
  • SS
    Shaylee
    Dec 22, 2025
    1.0
    Employers were not just frustrated but rude, confused, and unhelpful. Postage printers and label printers are regularly broken so they often have to close for the day due to broken tech. the workers there recommended we go somewhere else after waiting an hour in line.
  • FK
    Fatal Kombat
    Dec 5, 2025
    1.0
    Late package partnership with Amazon. 6 days of wait and at the last moment y'all messed it up. I swear we need to get extra $$ for all these problems. And no it's not due to bad weather that is delayed the delivery..it's the workers that is at fault. The package been laying around for days. Horrible experience.
  • AA
    Ann
    Dec 2, 2025
    5.0
    I chose to pay for a P.O. Box at this location. Even though it’s not the post office closest to my mailing address, I love the cleanliness. I love the attention to detail of the staff and courtesy letting me know as a disabled vet that packages are waiting thank you crew and Happy and Safe Holidays!
  • EP
    EJ Petewon
    Oct 23, 2025
    5.0
    The 2 Ladies today were super helpful helping me Priority Mail a cooler to my Mom. They even cracked jokes to keep the mood jovial and ever pleasant. Well worth the 15 minute drive there. Love their beaming positivity.❤️‍🔥
  • MJ
    M J
    Oct 4, 2025
    5.0
    Im not going to lie I was hesitant to come to this location because of all the bad reviews, but my experience was probably the best experience I had at a post office. I had no clue what I was doing when I went to return an amazon package to China and Karen took her time to guide me through it. She was friendly and helped me find the right package to put my item in. Dont let the bad reviews scare you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.