The UPS Store

3.7
238 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4249 in Kansas City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Country Club Plaza At 47th And Central St Next To The Apple Store.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
4741 Central St, Kansas City, MO
64112, United States

Hours

Reviews

3.7
238 reviews
5 stars
152
4 stars
6
3 stars
6
2 stars
12
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and efficient, with specific mentions of employees like Dexter, Eric, and Gavin for their exceptional service.

Cleanliness

Several reviews noted unpleasant odors in the store, with complaints about body odor and weed smells, suggesting a need for improved cleanliness.

Package Handling Issues

Numerous customers reported problems with package handling, including lost packages, unscanned items, and poor communication regarding package status.

Mixed Experiences

While many customers had positive experiences, there were also significant complaints about rude staff and inconsistent service, indicating a lack of training or management oversight.
  • BW
    Barb Wilson
    1 day ago
    5.0
    One of the nicest and friendliest UPS stores I've known. You never feel rushed when you're not sure what box size you need or not clear on how something works, even when its busy. Appreciate every one of you! Thank you!
  • TH
    Todd Holmgrain
    3 days ago
    1.0
    As you can automate something and make a customer do all the work doesn't mean you should do it it just means you're lazy and money hungry The clerk told me that it would be better if I learned how to do it on my own because it would be quicker when it was busy well it wasn't even with her guiding me through it and it backed up the entire store not a good decision just do your job!
  • JA
    Jasmine Austin
    Jan 2, 2026
    5.0
    Super helpful with my return! Who has a printer anymore??? Staff here is always ready to help and moves through customers quickly without feeling rushed. 10/10
  • NK
    Niranjan Kumar
    Dec 27, 2025
    5.0
    This is my go-to location for all my shipping needs - the staff is always so helpful and quick with my packages or returns, it gets busy given the location but a special shout-out to Dexter! He has helped me several times with notary requests and international shipping and is always very courteous and meticulous with both notarization and setting up my documents to be mailed. Very convenient that they are open till 7 pm as it helps with busy schedules.
  • KT
    Kyra Thompson
    Dec 27, 2025
    5.0
    I come here at least twice a month and Dexter and Mack usually help me and are not only so kind but patient when handling all my returns and helping me repackage. I really appreciate how kind and genuine they both are that’s why I keep coming back!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Kansas City?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.