The UPS Store

4.0
357 reviews
The UPS Store #4775 storefront

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4775 in Independence offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Hub Shopping Center At 291 Hwy & 23rd St.

Details

  • DeliveryNot available

Location

The UPS Store
16657 E 23rd St, Independence, MO
64055, United States

Hours

Reviews

4.0
357 reviews
5 stars
258
4 stars
10
3 stars
7
2 stars
6
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised friendly and helpful staff, several reported rude and unprofessional behavior from specific employees.

Efficiency

Many reviews highlighted the quick and efficient service, with customers appreciating the fast processing of their transactions.

Staff Attitude

There are notable inconsistencies in staff attitudes, with some employees receiving high praise for their friendliness, while others were criticized for being rude or dismissive.

Notary Services

Notary services were frequently mentioned positively, with staff going above and beyond to assist customers, although there were some complaints about availability.

Store Cleanliness

Customers consistently noted that the store was clean and well-organized, contributing to a positive shopping experience.
  • NK
    Nathan Kendall
    1 day ago
    5.0
    Everyone was very helpful and curious, will definitely be bringing my business to them.
  • CH
    candy hufft
    1 day ago
    1.0
    prices are ridiculous - $64 for a 12 pound box!! and you’re slow. paying less creates a 10 day relay! never again.
  • BT
    Bryan Thomas
    6 days ago
    5.0
    Regarding tonights shipment, My address was incorrect and the staff was very patient while I reached out for the correcte address, and it was almost closing time. Thankfully, we completed the transaction before the store closed.
  • GM
    Greg Metcalf
    Jan 5, 2026
    1.0
    Walk in got tall older man. Right off he's mad at me for something. Yeah like we kno each other. So I need help I don't work in the packaging business I'm a glazer. So long short. He said stand there I'm not helping even though I know how so he walks while I fumble. After him leaning over me more silliness as I walk out as I walk past line of people out the door! Call to make sure package is not gonna get lost. The guy on the phone gets super defensive then says stuff then he hangs up one!! TAHTS UPS STORE AND CUSTOMER SERVICE WOW
  • CV
    Celia Velasquez
    Jan 3, 2026
    1.0
    2 people working the desk and both had an attitude and were very disrespectful. Please train your employees to have good customer service.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4775 in Independence offer?

The UPS Store #4775 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.