United States Postal Service

2.3
115 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1415 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1415 Main St, Grandview, MO
64030, United States

Hours

Reviews

2.3
115 reviews
5 stars
26
4 stars
10
3 stars
8
2 stars
2
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and patience.

Delivery Issues

Numerous complaints about packages being delivered to the wrong address, late deliveries, and missing mail were noted.

Passport Services

Mixed experiences with passport services; some customers found the process helpful while others faced significant delays and rude treatment.

Overall Experience

Overall, the reviews reflect a generally negative perception of the post office, with many customers expressing frustration and disappointment.
  • MM
    Molly McCormick
    3 days ago
    5.0
    Kathy is the best ever! She was so helpful and kind as she took us through the process of 3 first time passports. What could have been a frustrating process was made much easier thanks to Kathy!
  • JA
    Jim Armstrong
    Dec 30, 2025
    1.0
    Extremely bad experience on a passport application
  • NC
    Nick Cullum
    Dec 30, 2025
    1.0
    30 minute wait for them to say they can't print their own label. They advised i go to ups to print the usps label??? Then when I asked for a piece of box tape she said its on the wall for 3.99. How is a service thats is government paid still. Cost more and provide a worse service that the free market alternative. Vote to defund.
  • VV
    Vortex
    Oct 13, 2025
    1.0
    They delivered my package to the wrong house and when I asked about it, they told me “I’ll look into it” , collected my info and never heard from them again.
  • RA
    Robert Abraham
    Oct 3, 2025
    4.0
    I've had a good experience dropping off packages there to mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.