The UPS Store

3.2
119 reviews
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Business Details

1503 Main St, Grandview, MO
64030, United States
(816) 761-8882
https://locations.theupsstore.com/mo/grandview/1503-main-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4376 in Grandview offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Block West Of Hwy 71, Next To The Post Office.

Details

  • DeliveryNot available

Location

The UPS Store
1503 Main St, Grandview, MO
64030, United States

Hours

Reviews

3.1
118 reviews
5 stars
54
4 stars
7
3 stars
3
2 stars
9
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some praising friendly and helpful staff, while others report rude and dismissive behavior from management.

Owner Behavior

Multiple reviews highlight negative interactions with the owner, describing him as condescending, rude, and unprofessional, which has led to customer dissatisfaction.

Efficiency

While some customers appreciate the quick service and efficiency of staff, others report issues with long wait times and poor handling of transactions.

Inconsistency

Customers have noted inconsistencies in service quality, with some experiences being positive and others leading to frustration, particularly regarding policies and pricing.
  • KO
    Kimmer O
    Dec 28, 2025
    5.0
    I just returned several items from Old Navy using Happy Returns. A young gentleman named Noah was so kind and patient because I had four different return codes, But, the Old Navy app did not show which items matched those codes. Patiently, he would scan each code and we figured out what pajamas matched each code. What a great smile and what a SUPER asset to the store! Wow, keep it up Noah! **I need to add that I also have a disability, and he was kind enough to get me a chair when I was struggling to stand through the process. What a kind soul!
  • MS
    Megan Sundquist
    Dec 21, 2025
    5.0
    Always have a great experience at this location. The staff is helpful and friendly.
  • AA
    Anton Anton
    Dec 20, 2025
    1.0
    Clueless and rude employees. I truly dread coming to ups. I showed up, sent them what I needed printed. The overwhelmed lady tried to help me print the pages. She was having trouble. Had someone help her. I asked her what packaging should I use based on the label. She rudely explained that the label does not pay for packaging. I explained that I was just checking because all locations are different it seems. She rudely explained that she owns and runs 2 stores and that they don’t run that way. “The label isn’t shipping” she kept reiterating. I took a deep breath and tried explaining again, that some stores, they provide one of the cheaper envelopes. She looked at the label again and goes, “oooooo it says 2 day”, and pulls out the envelope I was expecting to use for free. I said great thank you, put the item in the package, and handed it back. I explained that for some reason a lot of the locations are different, if I go to parkville I’m in and out. She goes, “well maybe you should go to parkville.”…I go what is going on…? She goes “you’re being mean..” I asked “how so?” Then she goes “but it’s okay, this happens a lot”….I asked for my receipt and left. I’m in shock you guys are allowed to act this way. Completely out of line behavior..
  • AP
    Anita Patterson
    Dec 13, 2025
    1.0
    Rude owners, very short with you, not helpful if there is an issue with a package.
  • AS
    Andrew Shepherd
    Dec 11, 2025
    5.0
    Fast, and kindness. Helped me with everything I needed. I wanted to fax something, but I got the number wrong so I mailed it instead. I made a lot of mistakes, and a employe helped me threw it all.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4376 in Grandview offer?

The UPS Store #4376 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.