The UPS Store

3.2
113 reviews
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Business Details

1503 Main St, Grandview, MO
64030, United States
(816) 761-8882
https://locations.theupsstore.com/mo/grandview/1503-main-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4376 in Grandview offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Block West Of Hwy 71, Next To The Post Office.

Details

  • DeliveryNot available

Location

The UPS Store
1503 Main St, Grandview, MO
64030, United States

Hours

Reviews

3.1
112 reviews
5 stars
51
4 stars
7
3 stars
3
2 stars
9
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor experiences with the owner and staff, citing rudeness and condescension, which overshadowed positive interactions with some employees.

Efficiency

While some customers praised the speed and efficiency of service, others experienced delays and issues with service availability, particularly regarding notary appointments and package handling.

Website Issues

Customers frequently noted discrepancies between the store's operating hours on the website and actual hours, leading to frustration.

Pricing Concerns

Several reviews mentioned dissatisfaction with additional charges for services like tape and printing, leading to perceptions of being 'nickel and dimed'.

Mixed Experiences

While some customers had positive experiences with helpful staff, many others reported negative interactions, particularly with management, indicating inconsistency in service quality.
  • CV
    Carole V
    Nov 8, 2025
    1.0
    Drove 40 minutes for a notary appt, got to the store and then they said they don't do notary appts online when I scheduled it online for Sat at 10:00. Need to fix their system so you don't waste customers time and money driving out there only to be told you don't have anyone.
  • RK
    ray kim
    Oct 28, 2025
    1.0
    Very bad customer service. The owner neglects and looks down on customers. It might be because I am an Asian. My story is this since the owner replied to my review already. 30 minutes(I said 20 to the owner, but it was 30 minutes) after the return scan, it still said it needs to be scanned. So, I went to the store to make sure they did the scan properly. The owner thought I was there because I didn't get my money back from Amazon yet. The reason I went back to rhe store was I had a bad experience a month ago. At that time, I didn't get the scan update on my Amazon acct for a whole day, so I went back and found my package sitting on the counter because they didn't scan properly. Jacob, the best employee there apologized and helped me and everything was ok even though I got disappointed. I don't still understand why the owner got so upset and didn't try to listen to his customer. I will never use this location and report to BBB and UPS headquarter.
  • AM
    Anne Murray
    Oct 10, 2025
    5.0
    This is a very convenient location. The staff was very friendly and fast. I was in and out really fast. UPS rates are high but the service was great!
  • CG
    CARL g
    Sep 6, 2025
    5.0
    Always great customer service and knowledgeable staff to keep the speed of the transaction smooth..
  • DD
    DVasymmetry
    Sep 6, 2025
    5.0
    Instant help, no wait. Around noon on a Saturday
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4376 in Grandview offer?

The UPS Store #4376 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.