Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5134 in Festus offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Creek Dr & E Gannon Dr. (Behind Home Depot).
Details
- DeliveryNot available
Location
Hours
Reviews
4.2
217 reviews
5 stars
168
4 stars
6
3 stars
4
2 stars1
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Trey and David received high praise for their helpfulness and professionalism, others, particularly Phyllis and the management, were criticized for rudeness and poor service.
Staffing Issues
Several reviews noted inadequate staffing during busy times, leading to long wait times and frustration among customers.
Mixed Experiences
Customers reported a range of experiences, from excellent service and efficiency to significant issues with package handling and management's attitude.
Pricing Concerns
Multiple reviews mentioned dissatisfaction with pricing, including unexpected charges and perceived overpricing for services.
- CCCatherineJan 1, 20265.0Excellent customer service.
- CHChelsea HelwigDec 26, 20251.0Day after Christmas, as to be expected, it’s a busy place. Problem being, they have ONE worker working behind the counter. The line is not only out the door, it’s wrapped around the building. Inadequately staffed.
- CRCorey RobinsonDec 8, 20255.0I had such a great experience at the UPS mailing office thanks to Trey Robinson. Trey consistently goes above and beyond to make the entire shipping process smooth, quick, and stress-free. He’s incredibly knowledgeable — whether it’s helping choose the right shipping option, packing items securely, or answering detailed questions, he always has the perfect solution ready. What truly sets Trey apart is his professionalism paired with genuine friendliness. He treats every customer with patience and respect, and you can tell he takes pride in doing his job well. It’s rare to find someone who delivers this level of customer service every single time. He does the best wheelies and his exhaust is so loud. If you ever need help with mailing, shipping, or packaging, Trey is the person you want. Highly recommend!
- MSMichele SOct 23, 20251.0Exceptionally rude management. So much so that as I left the store a woman I had never met before who was standing in line to be waited on said the management had been so rude to me I should report it. Then she said that she didn’t even know me but almost came to my defense because of the totally rude way in which the manager was speaking to me.
- RJRhonda St JohnSep 29, 20255.0Customer service! Phyllis went above and beyond to help my handicapped mother! We appreciate it very much much!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:30 AM - 4:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5134 in Festus offer?
The UPS Store #5134 in Festus offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, passport/photo ID services, and small business services.
What are the operating hours of The UPS Store #5134?
The UPS Store #5134 is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 11:30 AM to 4:30 PM. Hours may vary on holidays.
Where is The UPS Store #5134 located?
It is located at 650 North Creek Dr, Festus, MO 63028, United States, behind Home Depot at North Creek Dr & E Gannon Dr.
Does The UPS Store #5134 offer mailbox rental services?
Yes, The UPS Store #5134 provides mailbox rental services for mail and packages.
What payment methods are accepted at The UPS Store #5134?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get documents notarized at The UPS Store #5134?
Yes, notary services are available at The UPS Store #5134.
Does The UPS Store #5134 offer document shredding services?
Yes, The UPS Store #5134 provides document shredding services.
Is there a professional shredding service nearby The UPS Store #5134?
Yes, Shred Nations, a professional shredding service, is located nearby, which can be an additional option for shredding needs.
Are there any insurance agencies near The UPS Store #5134?
Yes, TBO Insurance Group and Alternatives Insurance, both insurance agencies, are located near The UPS Store #5134, useful for obtaining insurance services during your visit.
What nearby business services can complement my visit to The UPS Store #5134?
Nearby services like Synergy Home Investors (roofing and construction), Midwest Expedited Freight (transportation), and Studio 1 Salon & Med Spa (hair salon) provide additional business and personal care options around The UPS Store #5134.