From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful management.
Food Quality
Many customers expressed disappointment with the declining quality of food, including stale items, incorrect orders, and unsatisfactory portion sizes.
Menu Changes
Frequent complaints about the removal of popular menu items and dissatisfaction with new offerings were noted, leading to customer frustration.
Cleanliness
Several reviews mentioned dirty dining areas and restrooms, indicating a lack of proper maintenance and cleanliness standards.
Pricing Issues
Customers frequently criticized high prices relative to the quality and portion sizes of food, feeling that value has diminished.
DW
Danni Waller
5 days ago
3.0
NOT WHEAT FREE FRIENDLY!
Why is there no gluten/wheat free breads, pastries and only one soup??? All these fancy breads, soups, and pastries and my family can eat none of it and only part of the salads. Not very allergy friendly beyond telling you don't eat here just like everywhere else.
BS
Brian S
6 days ago
1.0
Ordered a yogurt parfait today, one bite into it and the fruit was cleary rotten, the most vile thing I have ever tasted.
JD
Jeannie Dishon
Dec 20, 2025
1.0
DO NOT go to Florissant MO Panera Bread Company. Brought a lady for dinner, self kiosk would not take my gift card so had to go to the counter to order. BIG mistake, rudest un knowledgeablde employee EVER. No matter what question we asked I don’t know. I’m not sure. I don’t know.. Took 34 minutes to get our food the restaurant was nasty dirty peoples food were coming out. Cold employees behind the counter were rude. When a customer asked what kind of salad dressing is on such and such a salad. I don’t know.
After finally getting our food, I spoke with the manager, explained everything that happened not one word from him not one response not nothing. I want my $30 Panera Bread gift card back
PH
Paul Hughes
Dec 14, 2025
1.0
Been a long time customer of yours and keep giving you second chances but today was absolutely my last visit to a Panera. I have always loved your sip club but cancelled it today after once again the coffee being just very slightly warm. That keeps happening. I used to also buy a breakfast sandwich almost every morning but since you switched bread it is no longer worth the price at all.
To end it all today, my coffee was once again just slightly warm and the sandwich I ordered had lettuce that needed to be thrown out, it had turned brown and wilted.
I have always loved your chocolate chipper cookies but the one I got today didn’t even seem like it had been baked fully… just partially baked dough. Not worth the $17 I paid for a lunch that I didn’t even eat.
KD
Kimberly DeWitte
Dec 13, 2025
1.0
It was a great day until no customer service!
1pm.
1. No Avacado toast/ breakfast done. Don’t they have bread / avocados! No where on the sign does it say a time when breakfast ends!!
2. Sandwich w/1 add on. Associate said fruit cup came with sandwich but charged me!
3. I wanted an apple/ asked to have it cut…
They couldn’t .. no knives mgr. said/ they send out a butter knife.
4. Closing transaction…Oh… we don’t take
$100! Doesn’t say anywhere!
Super disappointed w/manager . 12/13
1 pm. and the service. Training inevitable!!!
Hermitage, Pa
Frequently Asked Questions About Panera Bread Headquarters
What kind of food does Panera Bread Headquarters focus on?
Panera Bread Headquarters focuses on quality, clean ingredients with a menu of soups, salads, and sandwiches served in a warm and welcoming environment.
Where is Panera Bread Headquarters located?
Panera Bread Headquarters is located at 1400 S Hwy Dr, Fenton, MO 63026, USA.
Can I order food online from Panera Bread Headquarters?
Yes, you can order food online using Panera's Rapid Pick-Up service through their website to grab your order quickly.
Does Panera Bread Headquarters offer free Wi-Fi?
Yes, customers can enjoy complimentary Wi-Fi when they visit Panera Bread Headquarters.
What is the phone number to contact Panera Bread Headquarters?
You can contact Panera Bread Headquarters at +1 855-372-6372.
When was Panera Bread established?
Panera Bread was established in 1993.
What are some nearby restaurants to Panera Bread Headquarters?
Nearby restaurants include Ronzoni Pasta, an Italian restaurant, and White Castle, a fast food burger restaurant.
Are there any event or entertainment venues near Panera Bread Headquarters?
Yes, the REM Theater, a concert venue and theatre, and Maritz Motivation Solutions, an event planning company, are nearby.
What financial services are available near Panera Bread Headquarters?
Nearby financial services include several U.S. Bank branches, Alliance Credit Union, and Western Union money transfer services.
What is a nearby hotel option for visitors to Panera Bread Headquarters?
The Holiday Inn Express & Suites St. Louis West - Fenton is a nearby hotel offering resort and event space facilities.