Food Quality
Customers expressed disappointment with the declining quality of food, including stale bread and poorly prepared items.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Cleanliness
Several customers reported unsanitary conditions in various locations, including dirty dining areas and bathrooms.
Menu Changes
Many customers were unhappy with recent menu changes, including the removal of popular items and perceived reductions in portion sizes.
Order Accuracy
Frequent complaints about incorrect orders and issues with online ordering, including delays and missing items.