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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread Headquarters

1.6
(312 reviews)

Business Details

1400 S Hwy Dr, Fenton, MO
63026, United States
(855) 372-6372

About

Corporate OfficePanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera is here with warmth and welcome. Panera Bread. Food as it should be.

Location

Panera Bread Headquarters
1400 S Hwy Dr, Fenton, MO
63026, United States

Reviews

1.6
312 reviews
5 stars
27
4 stars
8
3 stars
10
2 stars
24
1 star
243

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers expressed disappointment with the declining quality of food, including stale bread and poorly prepared items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Cleanliness

Several customers reported unsanitary conditions in various locations, including dirty dining areas and bathrooms.

Menu Changes

Many customers were unhappy with recent menu changes, including the removal of popular items and perceived reductions in portion sizes.

Order Accuracy

Frequent complaints about incorrect orders and issues with online ordering, including delays and missing items.
  • SD
    S D
    3 days ago
    4.0
    Ii have gone to kingstowne, va panera since its opening. I have no complaints about any of the food. My only disappointment is when they come out with something new that I love and they run out SO EARLY IN THE DAY, I can never get them. My new favorite is the asiago crescents. By 11 today, I was told they were gone by 10. My previous disappointment was the regular sized chocolate crescents which they haven't carried for st least 3 years. The square ones are smaller and not the same. Can you extend the time baking asiago crescents later so they are available at least by dinnertime? Also, I would love to see the normal sized chocolate crescents they used to have. Noticed smoothies are in smaller cups.
  • SA
    scott allmond
    3 days ago
    1.0
    I’ve owned several companies. I see the way things are going for your company in 10 years from now you won’t exist just ask sears and Kmart all about that and they were a lot bigger company than you are. It all comes down to service quality of food and price. My parents had 35 Italian restaurants that were successful for many many years until they sold the company. I’m just one of the few customers that will not be back not for one reason only but for many get your resumes ready.
  • KB
    Karen Blevins
    Feb 11, 2026
    4.0
    I am seeing a lot of the espresso machine going down at the store on 71st at 101st E Ave in Tulsa. How can I spend my money if the machine is always broke down? I don’t want to go to Sonic, but I will if this machine won’t be changed. Buy a new one Panera can afford it and you’ll make more money if it’s always working, because your loosing money with it being down all the time!
  • DB
    Don B2
    Feb 8, 2026
    1.0
    Worst company ever with their poor phone and online customer service, poor food quality and over priced food. Most recently January 2026 another data breach for anyone using their more than lack luster rewards program which is not worth it anymore. I wouldn't recommend anyone going to this establishment anymore, I will go other places myself instead
  • TJ
    T Jean
    Feb 7, 2026
    1.0
    I stopped going to Panera a while ago because of how dirty, filthy the place is near me actually there’s about 4 within a ten mile radius and all of them are filthy especially where the food is prepared! I went to a different Panera while visiting my daughter today and she picked Panera to meet at. I purchased a bowl Broccoli cheddar soup and it came with a French baguette and then we got a cookie to share the sugar cookie with icing. I used to have a shortbread consistency today a crumble like dried up flour just it was disgusting. The bread was so strange. I had a very strange mouth feel and taste. Definitely have changed their ingredients to less than desirable and I notice a sign saying that they use soybean oil shame on you, Panera selling out disgusting. We will never return .

Brand Certified Facts from Panera Bread Headquarters

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