Business Details
About
Corporate Office
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera is here with warmth and welcome. Panera Bread. Food as it should be.
Location
Reviews
1.6
290 reviews
5 stars
27
4 stars
5
3 stars
9
2 stars
23
1 star
226
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported a decline in food quality, with issues such as cold meals, spoiled ingredients, and missing items in orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Menu Changes
Many customers expressed dissatisfaction with recent menu changes, including the removal of popular items and perceived reductions in portion sizes.
Pricing Concerns
Customers frequently mentioned high prices relative to food quality, with some feeling that the value has decreased significantly.
Operational Issues
Several reviews noted frequent stock shortages and operational inefficiencies, such as being out of key menu items and long wait times in drive-thrus.
- SFSally FloresvegaNov 17, 20251.0Panera NEVER states on their commercials that you need the app to get $1soup..what a bunch of bull..we wasted the trip m server was so rude!! Soup was total waste of money n we had to buy a half sandwich..then they ask for a TIP..total raw marketing trying to suck people in with $1soup false ads!!!!
- LKLarissa KostalNov 13, 20251.0Worst customer experience! Took no ownership of their failure to deliver the meal ordered. Blamed third party who delivered, pretty sure DoorDash did make the sandwich nor forget the utensils and to grill the grilled cheese.
- EKErica KuramotoNov 7, 20251.0I'm very disappointed with the service I received on 11/7/2025 at 6:40 am at City of Industry, CA Panera Location. I ordered 1 and a half dozen bagels for a 7 am office meeting. I scheduled a pick up at 6:30-6:40 a.m pick up time. When I arrived at 6:30 am my order was not ready until 6:50 a.m. The female manager had no sense of urgency or tried to expedite my order. When I finally got my order the bagels were in clear plastic bags. The presentation was unexpected and this left me scrambling to figure out how to serve the bagels in a presentable fashion. My carpool guest and I were 5 minutes late. Very embarrassing. From now on I'll take my company's business elsewhere even if it will be out of my way.
- DWDebbie WainwrightNov 2, 20251.0My husband drove all the way into town to purchase the wild rice soup for my dinner. This is one of the few things that I can eat. This is the third dinner this week. The bowl was cold, very liquidy, old vegetables and little chicken. I aten about ten bites, and then I threw the remainder in the garbage. I wanted corporate to be advised about this incident so you could take the appropriate steps to rectify this.
- JWJan WattsOct 22, 20251.0Went to drive thru on Shelbyville road in Middletown ky. Ordered a bread bowl French Onion Soup. Waited 10 minutes before anyone came to window after ordering at speaker. She took my credit card and rang it up. I waited another long time and she came to the window and said we don't have any bread bowls. I said give me a refund. Had to get manager. It took at least 5 minutes before he handed me the ticket. I made the mistake of saying thanks and came home. I was there, in line 20 minutes. I looked at the ticket and I had been charged twice, no refund. I got in my car, drove back over. Explained it to a young lady who happened to be in her 20's. She found the manager, took him to the register in the back and had to walk him through the transaction. I was there at least 25 minutes. He finally walked to the front and said here's your refund. He didn't apologize, he didn't say a word. The young lady thanked me and said sorry mam. I know it's hard to get help but please straighten out that very profitable store. Thank you.
Frequently Asked Questions About Panera Bread Headquarters
What kind of food does Panera Bread Headquarters focus on?
Panera Bread Headquarters focuses on quality, clean ingredients with a menu of soups, salads, and sandwiches served in a warm and welcoming environment.
Where is Panera Bread Headquarters located?
Panera Bread Headquarters is located at 1400 S Hwy Dr, Fenton, MO 63026, USA.
Can I order food online from Panera Bread Headquarters?
Yes, you can order food online using Panera's Rapid Pick-Up service through their website to grab your order quickly.
Does Panera Bread Headquarters offer free Wi-Fi?
Yes, customers can enjoy complimentary Wi-Fi when they visit Panera Bread Headquarters.
What is the phone number to contact Panera Bread Headquarters?
You can contact Panera Bread Headquarters at +1 855-372-6372.
When was Panera Bread established?
Panera Bread was established in 1993.
What are some nearby restaurants to Panera Bread Headquarters?
Nearby restaurants include Ronzoni Pasta, an Italian restaurant, and White Castle, a fast food burger restaurant.
Are there any event or entertainment venues near Panera Bread Headquarters?
Yes, the REM Theater, a concert venue and theatre, and Maritz Motivation Solutions, an event planning company, are nearby.
What financial services are available near Panera Bread Headquarters?
Nearby financial services include several U.S. Bank branches, Alliance Credit Union, and Western Union money transfer services.
What is a nearby hotel option for visitors to Panera Bread Headquarters?
The Holiday Inn Express & Suites St. Louis West - Fenton is a nearby hotel offering resort and event space facilities.