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United States Postal Service

3.4
(176 reviews)

Business Details

511 E Walnut St, Columbia, MO
65201, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 511 E Walnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
511 E Walnut St, Columbia, MO
65201, United States

Hours

Reviews

3.4
176 reviews
5 stars
91
4 stars
10
3 stars
7
2 stars
8
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies, with some praising friendly and helpful service, while others report rudeness and lack of assistance.

Delivery Issues

Numerous complaints about misdelivered or lost packages, as well as inconsistent mail delivery.

Wait Times

Customers frequently mention long wait times, especially during busy periods, although some note that lines move quickly.

Phone Support

Many customers express frustration with the automated phone system and difficulty reaching a live person.

Facility Conditions

Concerns about parking availability and the overall condition of the post office facilities were noted.
  • NN
    nick
    6 days ago
    1.0
    most incompetent couriers around!
  • RB
    Rayven Bricker
    Jan 8, 2026
    2.0
    This isn’t so much for the post office directly but the people they hire to deliver the mail. When we first moved in I got a green slip asking who lived in the apartment I filled out and turned it in, didn’t have a problem until the old tenants mail kept getting put in my box. We got another green slip of paper and filled it out this time putting in the mail box I have now filled 4 of the slips out in the 8 months I’ve lived here and I just got one stating that if I didn’t fill out that the post man wasn’t gonna deliver my mail in his handwriting not an a letter or a notice saying hey we don’t know who lives here. So I filled that one and put it in my mailbox and the next day it was thrown on the ground and now I haven’t gotten mail since then I’ve called and gotten no where. It’s extremely aggravating that I’ve lived here for 8 almost 9 months and are still having problems
  • NN
    Nightbiker-TSO
    Dec 29, 2025
    5.0
    Friendly staff and good customer service
  • RY
    Rafal Al Yousuf
    Dec 23, 2025
    5.0
    Man. Ignore every 1 star review. I went and there was a large line and it is sotall and it went so quickly! Im actually impressed!
  • GW
    George Wolchko
    Dec 16, 2025
    1.0
    What’s the point of having an operator option in your phone tree if you don’t answer it? Would be nice to be able to contact someone instead of having a bunch of lazy people who don’t care.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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