United States Postal Service

3.4
169 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 511 E Walnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
511 E Walnut St, Columbia, MO
65201, United States

Hours

Reviews

3.4
169 reviews
5 stars
88
4 stars
10
3 stars
7
2 stars
6
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.

Efficiency

Customers frequently mention long wait times and inefficiencies in service, particularly during busy hours.

Package Handling

Numerous complaints about lost or misdelivered packages, indicating significant issues with package handling and delivery accuracy.

Staff Competence

While some employees are noted for their helpfulness and professionalism, others are criticized for lack of knowledge and poor customer service.

Facility Issues

Concerns about parking availability and the physical location of the post office, along with complaints about the automated phone system.
  • TG
    Tonya Garlick
    Nov 11, 2025
    5.0
    Great
  • JM
    J M
    Oct 22, 2025
    1.0
    They are not doing there job my package was so near where its supposed to be IN KC IT GOT SENT HERE FOR NO REASON AND HAS JUST BEEN SITING THERE
  • EE
    Erik E
    Oct 2, 2025
    5.0
    This is a terrific post office! Used it for four years while living in Columbia-all the staff were kind, highly competent, and efficient! Will surely miss this place.
  • MP
    Meda Phillips
    Aug 26, 2025
    5.0
    Lisa (I think was your name) from 8/26 around 5:45, whatever they’re paying you it’s not enough!!! You are an absolute rockstar and such a kind soul. Your generosity was greatly appreciated
  • RN
    Ricky Newland
    Aug 11, 2025
    5.0
    The employee's at the 511 E. Walnut St. Post Office have always been nice and respectful to me. Thanks.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.