United States Postal Service

2.4
181 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 500 SW South Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 SW South Ave, Blue Springs, MO
64014, United States

Hours

Reviews

2.4
181 reviews
5 stars
51
4 stars
9
3 stars
4
2 stars
7
1 star
110

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including missed deliveries and packages marked as delivered but not received.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Management Problems

Several customers expressed dissatisfaction with the management at the Blue Springs post office, citing incompetence and lack of accountability.

Inconsistent Service

Customers noted a lack of consistency in service, including varying pickup times and delivery reliability.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and efficiency, particularly in passport services.
  • BT
    Brooke Thoreson
    Sep 10, 2025
    1.0
    They never actually deliver my packages. They leave notes in the mail box. Sorry they missed me. I’ve been home all day waiting for this package! This has happened twice! Now online isn’t working to select pick up. And they won’t answer their phones!
  • MC
    Michael Cornish
    Sep 5, 2025
    1.0
    Mail carrier from the blue springs office never delivers packages to the door ,I constantly have to go to post office to pick up packages,after contacting Amazon I was able to set up my account so that all packages ordered from them will be delivered only by Amazon,UPS or FEDEX. Do your job or someone else will. USPS is good for delivering junk mail ,not needed for anything else when there are far superior delivery options than the USPS
  • NN
    Nikolina
    Aug 14, 2025
    1.0
    I am extremely frustrated with the USPS service in Blue Springs. We moved here 5 months ago, and since then I have had to drive to the post office — 5.6 miles from my home and 15 miles from my work — about 6–8 times just to pick up my packages. The reason? The mail carrier constantly leaves a “missed delivery” or “not fit”notice claiming no one was home, even though there is always an adult at the house during the day. Every other delivery service has no problem delivering packages to my doorstep, but not USPS. In my previous location, if something didn’t fit in the mailbox, the carrier would simply leave it at the door. Here, they just leave a note — and that’s it. I do not have the ability to go to the post office during their business hours, and every time I have to leave work early to make it before they close at 5 PM. This is incredibly inconvenient, unprofessional, and shows a complete lack of customer care. zip code 64015
  • SL
    Seven Lees
    Aug 10, 2025
    1.0
    ordered something online, was supposed to be here August 2nd. Its now the 10th and God knows where my package is. very annoyed
  • SX
    Sarah x
    Aug 9, 2025
    1.0
    Marked pickup request as completed when carrier never attempted to pick up the package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.