The UPS Store

Reviews

• RO

  Rebecca Oshel

  1 day ago
  5.0
  Maddy at the Belton, Missouri UPS location was extremely helpful and friendly! Her customer service skills are great and she was efficient and kind.
• DL

  Denise Lol

  Jan 3, 2026
  1.0
  WORST UPS, LAZY WORKERS!! Requesting an owner or district manager to contact me. I was yelled at by two employees, Samantha and Tammie (if those are their real names), back in December between approximately 1–3 PM, over a box they did not want to tape up or help me with because they were lazy!! They refused to assist, stating that taping boxes was not their responsibility and that my being late to work was not their concern. This was surprising, given that they work in a shipping facility where preparing packages is a routine part of the job. The situation escalated in front of other customers inside the store. One employee, a brown-haired woman, told me to leave and stated that the police were being called. I informed her that I was already leaving, yet she continued to approach me, placing her hand close to my face in a confrontational manner. I asked her to back away, after which she walked off and I exited the store. This entire interaction was unnecessary, unprofessional, and handled very poorly in front of other customers. I've been loyal a loyal customer for years and have spent thousands of dollars going to different UPS store with no issues. I would LOVE to speak to the owner or district manager to formally address this incident and the conduct of the employees involved.
• TW

  Tiffany Walker

  Dec 31, 2025
  1.0
  Overpromised and under delivered on a printing job they told me they could handle. Save yourself time and headache and go to Staples.
• NM

  Nicole Marble

  Dec 30, 2025
  5.0
  I went in to fax paperwork that needed to be postmarked by the next day. I went in before closing and unfortunately their fax was not working. The female employee apologized about the machine, and assured me that if I left it with her (copies, not original) that she would have it faxed first thing and all I needed to do was come pay for it. I appreciated her trusting me and when I showed up today it was already faxed and good to go! Thank you!!
• MD

  Megan Davis

  Dec 27, 2025
  5.0
  I came in to print off my father’s obituary for some documentation for school. I had chosen to print it in B/W although the kind lady behind the counter chose to print it in color stating that my father looked better in color. What is quite possibly the hardest time of my life was made a little better by your employees kindness. Plus, I always get what I need at this store with no issues.

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