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Visit your local Post Office™ at 236 Concord Exchange N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
3 missing packages in 5 days and apparently they don’t know how to answer the phone. I shouldn’t have to go out of my way to get answers cause they don’t wanna answer the phone. And again another package goes missing, the lady at the counter is horrible and should not be in a customer service position.
MM
Miranda
Oct 21, 2025
1.0
Went into the post office to address why my mail was being held. Before I called twice today and the phone rang for 45+ minute with no answer. I arrived at 4:40 and had to leave work early to address this issue. When I arrived Coyia told me my mail WASNT on hold and that informed delivery takes pictures at the “Eagan Location” when I told her I understood what she was saying but that was NOT the case here and that my mail was on HOLD. She raised her voice at me and kept telling me I didn’t understand and mail takes 2-14 days. I told her it said delivered and she continued to yell at me saying my mail isn’t on hold and it will come in 2-14 days. I told her I received a slip saying my Mail was on hold and she continued to argue with me saying it wasn’t. All I wanted to know was if the mail that said it was delivered was returned to the sender or not. She stormed off and continued to raise her voice telling me to have a goodnight. The manager I requested to talk to was helpful and was able to answer my questions professionally. He also confirmed my mail WAS on hold and that the packages she claimed were at the Eagan location WERE returned to the sender. Coyia was the most disrespectful person I’ve ever encountered. I haven’t received mail in two weeks and have been calling to get this figured out since I’m not available during there business hours. This interaction with Coyia was the worse customer service I’ve ever experienced. For anyone who has issues with this office you all need to submit a complaint via email to have a paper trail because it seemed as if she can talk and treat anyone any type of way knowing she’s a union employee and that her manager can’t do anything about it. Disgusting behavior. Find a new job if you are unhappy with the one you have, don’t mess with people’s lives.
SX
Simon Xiong
Aug 25, 2025
1.0
Lost too many packages and mails!
CM
chantelle mercado
Jun 16, 2025
1.0
Rude as ever I did 2 change of addresses since April an still have not received my mail they keep giving me the run around am playing phone games
JL
Josur Lazo
Jun 2, 2025
1.0
I was served by a very bad-tempered lady, she didn't want to help me, she sent me home without checking anything. Terrible service.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 236 Concord Exchange N?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications and many can also take your passport photo if you schedule an appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment via the online scheduler, but limited walk-in hours may be available at select times.
What are the Post Office's hours of operation?
Monday to Friday from 8:30 AM to 5:00 PM, Saturdays from 8:30 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this USPS location?
You can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete the setup in person at the Post Office.
Is 24/7 access available for PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but exact hours can vary, so check with this Post Office for details.
Which nearby places can I visit before or after my trip to the USPS?
You might enjoy visiting the Historic Concord Exchange, Bourbon Street Steak House for dining, or Spiral Bridge To North Urban Regional Trail for outdoor activities.
Are there local shops near the USPS where I can shop for clothing or gifts?
Yes, Oh~La La! Boutique is nearby for women's clothing and gifts; The Squirrel and Sparrow Free Little Art Gallery offers unique art pieces.
Can I find good dining options close to the Post Office?
Yes, nearby dining options include Bourbon Street Steak House for steak and Subway for quick sandwiches.
Are there any community or professional services close to this USPS location?
Nearby you'll find Maintek Products for professional services, Neighbors, Inc. for community support, and Globe Publishing Co for printing and office equipment.