The UPS Store

Reviews

• CO

  Christopher Obigho

  Nov 16, 2025
  1.0
  VERY PREDATORY at this location. I went there with 4 large boxes from Home Depot I needed to ship to Las Vegas. I called UPS directly and also used the online UPS shipping calculator so I was prepared and knew what size and weight and approximately what I will paying to my destination. Package dimensions plus weight including originating shipping location to destination with taxes for ground shipping I was given online was $105 per box. I show up to this store and after getting through the door by ourselves (son and I) and then placing the first box on the counter when it came to our turn which weighed 43 pounds. The lady at the counter quoted me $197 to ship it which was the lightest box we had. So we went from an online quote of roughly $450 to over $800+ to ship 4 boxes meticulously and purposefully picked, packed and weighed to make sure we met their package and weight limits to get the right pricing. I called out the price difference and she said well it’s the insurance on the package in case of loss or damage since it has a $100 value I provided. I responded I did all that also using the UPS shipping calculator and it still was $105. Ok let’s remove the insurance I said she came back with well it will be $195 for this one box a $2 difference. My son and I looked at each other without saying words but flabbergasted at this insanity. Clearly I was buying it. She then threw out that well did you calculate taxes too? I was shocked. My response again was yes I used your online calculator which asked for all details including origination and destination calculating taxes. Also let’s assume it did not add taxes online by some weird reason are you saying taxes are almost 90%? Her response to that one was well this is the UPS Store we are a franchise, we are a family owned local business and we are different from UPS. That one shocked me the most. I was like I used your website, your shipping calculator, I even called UPS directly to confirm a few things. Why prey on people with the UPS store only to cheat and lie to rip customers off. At this point I was gutted and knackered from these scammers and it was getting late on a Saturday. So I decided to collect all 4 boxes and head somewhere else. Ended up going to FedEx which mind you was the second highest option when I priced this out online for all major carriers using all their shipping calculators online only second to UPSP which was vastly expensive, but I digress. Shockingly, when I got to FedEx they were close to spot on, with their online quotes. All 4 boxes with a total weight of 182 pounds about 44 pounds on average for each box came to a total of $586 shipped from Minnesota to Las Vegas using ground arriving in 6 days. FedEx’s online quote was about $125 per box so pretty close to estimation. Mind you when I quoted all 3 carriers - UPS, FedEx and USPS online there was roughly a $25 difference per box going from cheapest to highest with USPS almost doubling that online. Long story short this UPS Store is scamming customers and is extremely predatory. I have been a UPS Choice for a long time and I frequently pay for their yearly choice $19.99 package but I am very disappointed in this store and UPS should take notice. Because even though this store is clearly scamming customers they are also using the UPS name to lure customers in for the slaughter and scam. Or maybe this is a UPS practice and they condone these types of scams and predatory acts by their so called franchisees. To think that many customers go there, have gone there, get scammed and are none the wiser. They get a Big O Zero from me. UPS if you are reading this take note. Customers are not idiots not do we like to be scammed.
• CW

  Christopher Waller

  Jul 29, 2025
  2.0
  This rating is primarily regarding the $3.95 "convenience fee" to use the printer onsite to print something. The fee to email the store and have the staff print it? $6.95! What an expensive fee for something that takes 60 seconds. I'll print my copies elsewhere.
• MF

  Mitch Franklin

  Jul 28, 2025
  5.0
  Very quick and knowledgeable. Nice staff!
• RK

  renee kinnaman

  Jul 5, 2025
  5.0
  Hi, I just wanted to say that I use this ups location quite frequently and that’s why I was so surprised about 2 weeks ago when I went to this location about 11:30 in the morning and found that they were not open. Locked up tighter than a drum! I was disappointed and I had to go to the ups location in savage which was completely inconvenient. I was very glad that the next time I had to go to to ups that my preferred location was open. I was afraid that they might have closed. Always very professional service! The employees are always helpful!
• SS

  Shelly

  Jun 7, 2025
  5.0
  I was at this location on June 2nd around 5 pm and want to comment on how extremely nice and helpful the young man was who was working. I think his name was Chris. I needed laminating done and he got it done quickly. I had to wait a little bit and ran some errands while he worked on it. He called me and told me it was ready. He was busy but handled it like a champ and treated each customer there with patience and professionalism. What a great employee to have. I will definitely be going back for all my mailing and administrative needs. He deserves many kudos!!

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