United States Postal Service

2.8
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2000 County Road B2 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2000 County Road B2 W, Saint Paul, MN
55113, United States

Hours

Reviews

2.8
166 reviews
5 stars
62
4 stars
8
3 stars
9
2 stars
6
1 star
81

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and courteous, especially during busy times.

Service Efficiency

Customers reported long wait times and inefficiencies, particularly during peak hours, with some expressing frustration over inadequate staffing.

Delivery Issues

Numerous complaints were made regarding mail delivery problems, including lost packages and inconsistent service from mail carriers.

Customer Service

Several reviews highlighted poor customer service experiences, particularly with specific staff members, leading to dissatisfaction among customers.

Self-Service Convenience

The self-service kiosk was appreciated for its convenience, especially for after-hours drop-offs, although some customers noted it was occasionally out of order.
  • PG
    Pete Glewwe
    Jan 6, 2026
    5.0
    I am always impressed with Nicole at this branch! She works at the customer service counter. No matter if there are 50 people in line or 5, she always has a smile and is extremely helpful. She is the epitome of what outstanding customer service should look like!
  • BF
    Brian Fewell
    Dec 20, 2025
    5.0
    I don't have to come here in person very often but when I do, the staff is friendly and helpful. The self service dropoff is great too, and open 24 hours.
  • GR
    geno randono
    Dec 19, 2025
    1.0
    The self service kiosk was out of printer paper so you then had to go wait in line for a receipt. The boxes for packages were full so then EVERYONE had to go wait in line and this obviously made long lines. When I handed the worked my box, they tossed it about 10 feet into a cart but it bounced out on the muddy floor. When I looked at the worker, she purposely ignored me and left the package in the muddy floor. I get that they are busy and I could move past the receipt and full boxes. Throwing people's Christmas gifts around and leaving them on the muddy floor is too much.
  • NT
    Nancy Thorn
    Dec 19, 2025
    5.0
    This review is for Monica at the front desk. At this time of year the lines are long. She is always smiling and pleasant. Both times I have been there in the last couple of weeks she was working solo. Kudos to her.
  • AD
    Anne DeMuth
    Dec 18, 2025
    5.0
    Always friendly and helpful at the post office. Delivery considerate —all under more and more difficult circumstances.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.