United States Postal Service

2.7
158 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2000 County Road B2 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2000 County Road B2 W, Saint Paul, MN
55113, United States

Hours

Reviews

2.7
158 reviews
5 stars
56
4 stars
8
3 stars
9
2 stars
6
1 star
79

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and courteous, with specific mentions of individual employees who provided excellent service.

Service Efficiency

Customers noted long wait times and inadequate staffing, particularly during busy periods, leading to frustration with service speed.

Delivery Issues

Numerous complaints were made regarding lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.

Customer Service

Several reviews highlighted poor customer service experiences, including rudeness from staff and lack of assistance with package inquiries.

Facility Conditions

Some customers mentioned the need for improvements in the cleanliness and organization of the post office, as well as issues with operational hours.
  • TF
    Tyler Frazier
    Oct 21, 2025
    5.0
    Out of all the USPS offices I’ve been to in the metro, this one has the nicest staff by far! I come here often for work and am always treated kindly by friendly and helpful staff. Sure, sometimes there’s a wait. But that’s because the postal service is underfunded. Not because the staff is inefficient.
  • JJ
    J J
    Aug 12, 2025
    1.0
    They do not know what they are talking about regarding non-machinable envelopes, and were rude, and would not help me with other services. I am filing a formal complaint.
  • ML
    Matthew Lord
    Jun 7, 2025
    5.0
    I come here about twice a week. This post office has a package drop box that you can use after hours. I’ve never seen that at any other post office but it’s really convenient.
  • RR
    Rachel
    Dec 10, 2022
    4.0
    Went in at 4pm on Saturday, December 12th to ship a package. I’d forgotten that the post office closes at 1pm on Saturday, and Google said this location was closed. I decided to try my luck at them having 24hr access to a Self-Service kiosk that could process payment for my 12 x 9 x 6” package. I was victorious! The machine was very user friendly (approved by elderly couple ahead of me), just remember that you have to pay using a credit or debit card. This location could use a deep cleaning and some updating, and restocking, but there were some boxes available for use. Encountered one helpful and friendly USPS worker who answered our dumb questions while just trying to empty some bins.
  • PG
    Pamela Giblette
    Nov 28, 2016
    1.0
    We are a business and we did not get any mail delivery on Friday. We receive most of our insurance checks through the mail so it's actually important that we get the mail. When I called the Roseville branch this morning to register a complaint the phone rang for about 5 min and then I received a busy signal. The postal service is a prime example of how horrible the government is at delivering services. It needs to be privatized ASAP.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.