United States Postal Service

2.7
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1430 Concordia Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1430 Concordia Ave, Saint Paul, MN
55104, United States

Hours

Reviews

2.7
166 reviews
5 stars
51
4 stars
20
3 stars
4
2 stars
10
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about individual employees and overall service quality.

Delivery Issues

Frequent complaints about lost or delayed packages, with customers expressing frustration over the handling of their mail.

Staff Friendliness

Some customers noted positive interactions with friendly and helpful staff, although these experiences were inconsistent.

Long Wait Times

Customers often experienced long wait times, especially during peak hours, leading to frustration.

Management Concerns

Several reviews highlighted issues with management and staff training, suggesting a need for better oversight and customer service training.
  • JS
    Jesse Senart
    Dec 7, 2025
    1.0
    Slow, late, missing. That is what they give you!!!
  • KL
    Kat Li
    Dec 2, 2025
    2.0
    Had issues with the mail hold service. I had requested a mail hold online and selected the option to pick up the mail myself due to my own misunderstanding of where I would be picking up my mail. After being told my mail was being held at this location, I drove through rush hour traffic and stood in a long post-Thanksgiving line only to have the employee tell me she couldn't find my mail. The supervisor later appeared to tell me that my held mail was out for delivery despite my explicit preference for pickup. No explanation, no apology. The first employee was kind and the service technically worked, but USPS should step up its management and communication and stop taking its customers' time for granted.
  • CB
    Cokie Bastian
    Nov 22, 2025
    1.0
    I don't understand why the people who work at this post office are so horribly rude. It's absolutely unnecessary to treat people like this.
  • RB
    Robert Bragelman
    Nov 3, 2025
    1.0
    They can't find a letter sitting in their post office for one week now. On oct 24 2025 the letter was to go to Colorado. But st Paul office to lazy to do thier job. Wend u call they give me a runaround where it is. From now on I'm going to fed ex to mail they know what they doing
  • SL
    Savannah Lessley
    Oct 18, 2025
    1.0
    Had a package that "failed" to be delivered and I had to track it down at the post office. When I ask why it couldn't be delivered the employee just kinda shrugged and didnt even answer me. So still I have no idea why I needed to do their job, track my package down, and pick it up myself. This isnt the first time either and I cant wait to be done with this location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.