United States Postal Service

2.0
268 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7287 153rd St W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7287 153rd St W, Saint Paul, MN
55124, United States

Hours

Reviews

2.0
268 reviews
5 stars
49
4 stars
10
3 stars
8
2 stars
18
1 star
183

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with inconsistent service quality and a lack of accountability.

Delivery Issues

Numerous complaints about lost or misdelivered packages, delayed mail, and poor handling of deliveries were noted.

Long Wait Times

Customers frequently experienced long lines and slow service, particularly during peak hours, leading to frustration.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall sentiment about the staff was negative.

Facility Conditions

Issues with the physical location, including potholes and inadequate drop-off options, were highlighted by several reviewers.
  • CL
    Christina Lehmann
    Jan 5, 2026
    2.0
    Lines are always longer than anywhere else in the area. It is nice. They have a 24 seven lobby where you can mail your own packages but one out of four times the bin to drop them in is broken so you can’t mail them any. Has been that way for at least 6 months. No improvement.
  • RG
    Review Guy
    Dec 23, 2025
    2.0
    No one is even there and the slot got jammed. Also the digital machines are so bad bruh.
  • LB
    Lakita B
    Dec 16, 2025
    1.0
    This is the WORST place to have a po box. I have been getting my mail opened for months now. The workers there are rude. The mangaers and supervisors are rude as well and do not care. They have not done anything to help resolve the issue. I will now be making a police report regarding my mail. It is a federal offense to open other people's mail period! Do not i repeat do not open a op box at this post office! HORRIBLE
  • MM
    Mel
    Dec 10, 2025
    1.0
    If I could leave 0 stars for the Apple Valley post office, I would. I’ve used this location for over a decade, but after having a check stolen and altered (“washed”) before someone attempted to cash it, I no longer feel comfortable using this facility. Fortunately, a bank employee contacted me before processing the check, preventing further issues. Customer service at this location has become inconsistent over the years — some days you encounter helpful, polite staff, and on other days the experience is noticeably less positive. Overall, the service quality has declined, and there appears to be a lack of oversight and accountability. I recommend exercising caution when using this post office, particularly if you are mailing checks or anything of monetary value. I’ve heard from others who have experienced similar concerns.
  • TS
    Tom “Tommy” Sommers
    Dec 5, 2025
    5.0
    I really like the Apple Valley post office because there is always a place to park and I dont and up in too long of a line. plus they have 2 self help machines to stop in quickly to buy stamps.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.