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United States Postal Service

2.0
(184 reviews)

Business Details

525 Main St, Saint Paul, MN
55112, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 525 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
525 Main St, Saint Paul, MN
55112, United States

Hours

Reviews

2.0
184 reviews
5 stars
38
4 stars
6
3 stars
4
2 stars
10
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly highlighting a specific employee named Alton for his consistently negative demeanor.

Inconsistent Hours

Several reviews mentioned the post office closing early or at random times, causing frustration among customers who relied on their posted hours.

Mixed Experiences

While some customers praised the friendly and helpful service from certain employees, many others shared negative experiences, indicating a lack of consistency in service quality.

Long Wait Times

Customers frequently noted long lines and insufficient staffing, leading to extended wait times during visits.
  • CR
    Cody Rienstra
    Feb 6, 2026
    1.0
    If you enjoy wasting time, enjoy having complications and enjoy having an inconvenience; then by all means come to this post office location. The last time (which was the first time) I came to this post office location approximately three years ago, it was great. This was only my second time coming to this post office location and it was terrible! Not only should I have listened to the most recent negative reviews about this post office location, I should have also listened to my intuition. Never, ever again will I waste my energy and time, convenience can wait!
  • EC
    Eddie Chamberlain
    Feb 5, 2026
    5.0
    I have come in several times over the past couple months and all the employees are always so nice and patient!
  • PM
    Patrick Miller
    Jan 21, 2026
    5.0
    I walked in and was helped immediately by Teddy. Great experience, good service, very satisfied.
  • CD
    Courtney Deavours
    Jan 14, 2026
    1.0
    The only thing consistent about this location is that it consistently closes at random hours during the day. If on the off chance they are open, expect employees to complain about wanting their next break or their next day off. If you want reliable service, avoid this USPS.
  • CC
    Chloe
    Dec 5, 2025
    1.0
    I visited this post office earlier this week, and I’ve never had a negative encounter here until this visit. There was one employee with long, wavy blonde hair who was doing her absolute best to help a line that was nearly out the door, and she was handling everything on her own. She was clearly overwhelmed but still trying hard to assist everyone. At the beginning of my visit, another employee was at the counter, but her attitude toward customers was extremely unprofessional. She asked people if they had questions, then rolled her eyes and walked away when they said no. Instead of helping with the long line, she went to the back and didn’t assist further, even though extra help was clearly needed. To make matters worse, the blonde employee—who was doing her best—was told to go on break even though she had already missed it due to how many people were waiting. She tried to help one more customer before stepping away, and the supervisor spoke to her with a tone and attitude that felt completely inappropriate and unprofessional, especially in front of customers. I will not be returning to this location based on this experience. The way staff were treated in front of customers was unacceptable, and more employees should be placed out front during busy times, especially around the holidays. I didn’t get her name, but the blonde employee deserves recognition—she handled the situation far better than most people would have under that pressure.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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