The UPS Store

3.3
156 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6160 in Saint Paul offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located Just East Of Cleveland Ave On Ford Pkwy In Highland Ctr.

Details

  • DeliveryNot available

Location

The UPS Store
2038 Ford Pkwy, Saint Paul, MN
55116, United States

Hours

Reviews

3.3
156 reviews
5 stars
77
4 stars
10
3 stars
4
2 stars
6
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Package Handling Issues

Multiple customers reported issues with packages going missing or arriving empty after being dropped off at this location, raising concerns about theft.

Efficiency

While some customers noted quick service, others experienced long wait times and confusion regarding package drop-off procedures.

Cleanliness and Organization

Some reviews highlighted the store's cleanliness and organization, while others mentioned issues with staff professionalism and store conditions.
  • AA
    Acadia
    Dec 20, 2025
    1.0
    Reading through the reviews and realizing I never should have dropped off my iPhone for return at this location to be returned to Amazon. I dropped it off a month ago and it has not left the store???? I scanned it in at the self service station and then handed it to the employee behind the counter so that it would not get lost. Never left the store on the tracking. Clearly, as others have indicated, my phone has been stolen from this location and refunds are due to customers for this clearly ongoing issue ($210).
  • DN
    dawn nettie
    Dec 16, 2025
    5.0
    I had a positive experience on Friday 12/12 at this store returning two Amazon items. The woman that helped was super patient and friendly and it was a great experience Thank you
  • TB
    Thor Brye
    Dec 11, 2025
    1.0
    Dropped off my iPhone trade-in and it never made it to the destination. The package was delivered but had been opened and resealed. Don’t recommend shipping anything valuable from this location
  • JL
    J L
    Dec 10, 2025
    5.0
    A big thank you to Kristen for taking the time to figure out why my package was not showing up after inputting the tracking number! We were on the phone for at least 15 minutes while she cross checked the information she had access to and eventually figured out what the problem was - thankfully the package was delivered today as promised. Thanks to Mary as well for tweaking the delivery address to make sure the package was delivered to the right address. Thank you ladies!
  • DD
    DebbieLynn
    Dec 4, 2025
    2.0
    I understand everyone’s hard working but so difficult process to get help . I took three packages in and two were shipped and tracked on other one did even show went anywhere past the store . So I’m out a ton of money . Claims process is a joke too and I can’t get any customer service . People don’t send those iPhone trade in through ups . Mine was basically obviously stolen from the store and nothing I can do about I’m out 1000$ . People knew what the box was my other boxes went through. So hard to get help without talking to some bot and told to go to claims I never had issues before . I will be using fed ex or nothing .

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6160 in Saint Paul offer?

The UPS Store #6160 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.