Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5116 in Rogers offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located Between Target & Kohl's And Next To Applebee's On Hwy 94 & Highway 101.
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
117 reviews
5 stars
78
4 stars1
3 stars0
2 stars
3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some employees like Charlie and Jacob received praise for their friendliness and professionalism, others, particularly the manager, were criticized for rudeness and poor treatment of customers.
Efficiency
Many customers noted the store's efficiency in handling busy periods and quick service, especially during Amazon returns.
Rude Behavior
Several reviews highlighted instances of rude behavior from staff, including inappropriate comments and dismissive attitudes towards customers.
Mixed Experiences
Customers reported a wide range of experiences, from excellent service and helpful staff to frustrating interactions and unresolved issues with packages.
Pricing Issues
There were complaints about high prices for services like printing and faxing, with some customers feeling overcharged compared to other locations.
- ASAcacia Peichel (Sunshine)Nov 9, 20255.0Thank you so much to the gentlemen who helped me out this afternoon, truly very kind
- TStony sorianoOct 15, 20251.0I was there for a notary and Charlie got upset and was telling me to go back to my country and overall being rude and racist because I’m hispanic and didn’t know how a notarized signature works. I would not recommend this location if you are a person of color.
- PWPeter WerneckeOct 3, 20255.0This UPS store is the best. Best customer service. Fast. Courtious. Friendly. Can't be beat. Highly recommend.
- KBKim BourgerieSep 29, 20251.09/27-I came in as Charlie was about to leave for the day. Another employee was asked to help, but she didn’t seem to want to change what she was doing and was quite rude when she was asked by the other employee to help me. Charlie was very calm, patient and professional. We were trying to update a delivery address, but tracking wasn’t at the point to allow it. Charlie made a call to another UPS site, checked on the tracking again and remained focused on trying to get the address updated. After 15 min, it was concluded that I’ll need to check online when tracking is advanced a little further. I can do that. Charlie was friendly and professional the entire time. Thank you for your high level of customer service. 10/1-So now I’m back and changing my rating for the store. I do not have an email associated with this shipment. I was told that the address cannot be updated. The employees wouldn’t even try. They were told by the manager that they can’t make the update to add the apt# to the shipment. Now I’m keeping my fingers crossed that it makes it. I’m very disappointed. 10/2- Talked to someone at UPS. He could not see the "Manifest"; said the UPS store needs to run "Close End of Day" report. (Or something like that) Because this is still in limbo, the package is held up and the address cannot be updated. PACKAGE NOW BEING RETURNED TO ROGERS, MN. I still think Charlie was friendly and professional. I'm not sure what is up with the store, though. This is the worst experience I have ever had trying to ship a package.
- ATAndrew TranSep 23, 20251.0Not sure why my packages keep saying attempted delivery but unsuccessful or I had requested a change in my delivery? and I would have to pick it up every time at the store? At this point, I'm just fed up with their customer service since they weren't very helpful plus the given delivery time and date. I literally live like less than a mile away and I don't even live in a gated community, so I'm not quite sure what kind of access issue they are having that they can't even deliver my package directly to my door as I have requested from my initial order and shipping option selection. Make it make sense, please. I don't want to hear no other excuses, UPS just seems to go downhill yearly as each year passes by.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the operating hours of The UPS Store in Rogers?
The UPS Store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Does The UPS Store in Rogers offer shipping and packing services?
Yes, The UPS Store offers expert packing and shipping services to help you send your packages securely.
Can I use mailbox services at The UPS Store in Rogers?
Yes, mailbox services are available at The UPS Store for receiving your mail and packages securely.
Is notary service available at The UPS Store in Rogers?
Yes, The UPS Store provides notary services to assist with your official document needs.
What printing and document services does The UPS Store offer?
They offer professional printing, document finishing, faxing, and shredding services.
What payment options does The UPS Store in Rogers accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Is The UPS Store in Rogers open on Sundays?
Yes, The UPS Store operates from 10:00 AM to 3:00 PM on Sundays.
Are there any special offers or coupons available at The UPS Store in Rogers?
Yes, you can save big with their special offers and coupons available on their website.
What nearby places can I visit before or after stopping at The UPS Store?
You can visit nearby places like John Joseph Salon & Spa for beauty services, Fearless Physical Therapy & Fitness for workouts or therapy, and Stony Hill Gifts and Home Decor for gifts and decor shopping.
How can nearby fitness centers like Fearless Physical Therapy & Fitness benefit me when visiting The UPS Store?
If you visit Fearless Physical Therapy & Fitness nearby, you can conveniently combine your health and wellness activities with errands at The UPS Store, making efficient use of your time in Rogers.