The UPS Store

3.8
123 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5116 in Rogers offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located Between Target & Kohl's And Next To Applebee's On Hwy 94 & Highway 101.

Details

  • DeliveryNot available

Location

The UPS Store
21897 S Diamond Lake Rd, Rogers, MN
55374, United States

Hours

Reviews

3.8
123 reviews
5 stars
84
4 stars
1
3 stars
0
2 stars
3
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Jacob, Yee, and Gopal for their exceptional service.

Management Issues

Several reviews highlighted concerns about the management style and behavior of certain employees, particularly regarding rudeness and lack of support for staff and customers.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about poor service, especially related to notary services and handling of Amazon returns.

Efficiency

Customers frequently noted the store's ability to handle busy periods efficiently, often getting them in and out quickly despite high customer volume.

Discrimination Concerns

A few reviews raised serious concerns about discriminatory behavior from staff, impacting customers' willingness to return.
  • SL
    swimmom LK
    5 days ago
    5.0
    I do all my printing here, Christmas cards, Bridal and Baby Shower invitations and signage in all sizes. the staff here is always very helpful, walking me through the best printing options. 5 stars to this location!!!
  • RB
    Renee Benes
    Dec 20, 2025
    5.0
    Always very helpful and friendly staff
  • SB
    Sara Brager
    Dec 16, 2025
    5.0
    They did an amazing job. They were patient, with a smile and helped me get what I needed sent out sent. Thank you!!
  • AJ
    Andy Judkins
    Dec 10, 2025
    5.0
    Very helpful, knowledgeable, and patient with helping fit the appropriate boxes. Helped make sure everything was secure before shipped. I would highly recommend this store and Gopal’s help to anyone looking to ship
  • HT
    Heather Tody
    Dec 5, 2025
    5.0
    I stopped in around noon and expected to wait 45+ minutes. I only waited a few and Yee was super friendly and efficient. She even reminded me to keep my receipts for 6 months since I was returning old cable boxes. She did have to ask her other co worker to assist a lady in line that had been waiting. I see this as a management type personality and appreciated her taking control. Her co worker did not seem as happy to help. So, if Yee is not already a manager, she should be promoted.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Rogers?

The UPS Store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.