Brand Certified
United States Postal Service
2.3(179 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1445 Valleyhigh Dr NW, Rochester, MN
55901, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1445 Valleyhigh Dr NW! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
1445 Valleyhigh Dr NW, Rochester, MN
55901, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.3
179 reviews
5 stars
40
4 stars
15
3 stars
7
2 stars
16
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service and long wait times, with many expressing frustration over delays.
Staff Attitude
While some staff were noted as friendly and helpful, there were multiple complaints about rudeness and unprofessional behavior from certain employees.
Package Issues
Numerous reviews highlighted problems with lost or misdelivered packages, leading to significant customer dissatisfaction.
Communication Problems
Many customers experienced difficulties reaching the post office by phone, with reports of calls going unanswered or being disconnected.
Understaffing
Several reviews indicated that the location is often understaffed, contributing to slow service and long lines.
- LHLawrence J HamiltonFeb 24, 20261.0They will deliver mail but none of my packages. This happened 5 times just this year
- LGLevi David GilmoreFeb 9, 20265.0Lunch time backed up but they took care of me in the end! Shout out to Shane and a younger gentleman who helped me the first time in line!
- DLDaniel LJan 28, 20261.0Was unable to find package drop after I finished using the self serve kiosk to mail a package when I was at the Valley High location on a busy Monday about noon 2 weeks ago. As I was quietly looking, I was near the service desk and the clerk said "Boss you need to wait in line," as if I had broken the law, and being called out with a dozen people looking on. I said nothing while continuing to look around the office for a drop box until another customer kindly, but clandestinely, gestured to the direction of a cart that contained packages of some kind. In my 15 minute wait for the kiosk, I heard the same clerk, also nearest to me, asking the people he served for reviews and that's part of my reason for saying something. I am not sure how he could have not noticed me waiting for and using the kiosk and then treating me like I jumped ahead of line to see someone at the counter.
- CBCruze BentleyJan 24, 20265.0I've been using this post office for 15 years since moving to the area and have always found them to be helpful and friendly. The store is occasionally understaffed, but the employees are obviously always doing their best.
- CGCarla GiffordJan 23, 20264.0I had a package delivered into our communal mailboxes during frigid temps. Well. I couldn’t get to it and it was medically important for my child. We tried all online suggestions to get the lock thawed. After a frustrating phone process (only reason I’m not giving 5 stars) - I was contacted by a carrier supervisor who heard my story and said he would contact the carrier to bring the package to my door before he finishes for the day. He did less than 30 mins later! Carrier said he would also voice the concern of locks to see if there was anything to be done for customers.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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