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Visit your local Post Office™ at 1445 Valleyhigh Dr NW! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
United States Postal Service
1445 Valleyhigh Dr NW, Rochester, MN
55901, United States
Hours
Reviews
2.3
167 reviews
5 stars
38
4 stars
13
3 stars
7
2 stars
16
1 star
93
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers found the staff friendly and helpful, there were several reports of rude and dismissive behavior from specific employees.
Service Speed
Customers frequently complained about long wait times and understaffing, leading to frustration during busy periods.
Package Handling
Numerous reviews highlighted issues with lost or misdelivered packages, causing significant inconvenience for customers.
Communication Issues
Many customers expressed frustration over the inability to reach the post office by phone, with calls going unanswered or disconnected.
Overall Experience
The overall sentiment was mixed; while some customers had positive experiences, many reported serious issues with service quality and reliability.
- CPChristopher PrinceNov 4, 20251.0They didn't ship it to Fergus Falls. I'm not giving the guy on eBay a bad review for their mess up. It didn't even say Rochester on the package.
- TGTrevor GiffordOct 30, 20253.0You guys need more people up front and it would help if there was any hustle with some of the workers. HOWEVER, Mitch was an amazing help finding my lost package but I shouldn’t have to wait an hour just to ask a simple question.
- COCorey O.Sep 25, 20251.0Understaffed, rude, and dirty. Half of the time the self-service won’t give you receipts. With how much money I spend here for business needs, they NEED to do better.
- THTammy HarvieuxSep 20, 20251.0The people themselves are very helpful but this is the 5th time they have lost my package completely and it’s unrecoverable.
- ECEric CaseySep 9, 20251.0Most of the staff are nice, however because of the way I was treated by the staff member named Shane today I will give the place one star. Shane was awfully rude and disrespectful. I simply asked for a form to have my mail held for a few days, and I haven't done that since like 5 or 6 years ago for the last time that I asked for such. Shane said in a snarky manner that they don't hold mail if you're not going on vacation. I HAVE NEVER been told that by ANY OTHER USPS person in the history of me doing business with them. He then would repeatedly snakily say "We are not a mailbox" several times. I even told him that it was a costly package and I don't want to risk it getting stolen and that I have gotten packages stolen before and that other USPS workers have given me hold mail forms before. He snakily stated "I don't care". And it's not like I ask for my mail to be held all the time. The last time I had my mail held was like 5-6 years ago, even before Covid. I called the 800 number and reported Shane and they agreed that that was uncalled for and said there was no problem putting mail on hold for a few days and processed my order as well as process my complaint about Shane. I have order numbers for both my complaint and my hold mail order by email. Shane smarted off to me in front of the building and I have never seen a postal worker act so rude. I also happened to reach that office's manager a few minutes before they closed and they agreed that that was uncalled for and said that they would talk to him. I sure hope they do.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1445 Valleyhigh Dr NW?
You can send mail and ship packages, purchase money orders, rent PO boxes, apply for passports, buy gift cards, and access other postal products and services at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. Remember to complete and print your application form before your visit.
Do I need an appointment for passport services at this location?
Most Post Offices with passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
What are the operating hours of this USPS location?
The Post Office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:30 AM to 1:30 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at the USPS website, then complete your setup in person at this location.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so it is best to check with this specific location.
What is the cost for a passport photo at this USPS location?
The fee for a passport photo is currently $15 at USPS.
What nearby places can I visit before or after the Post Office at 1445 Valleyhigh Dr NW?
Nearby, you can visit the Post Office Rochester, Compass Carts for sporting goods, or Little Thistle Brewing for a brewery experience. These spots offer convenient options for errands or recreation around your postal visit.
Is there public transportation accessible near the USPS at 1445 Valleyhigh Dr NW?
Yes, Rochester Bus Service and Rochester Bus Service Inc are nearby, providing options to help you reach the Post Office and other destinations around town.
Are there any community organizations close to the United States Postal Service on Valleyhigh Dr NW?
Yes, ABC Ability Building Community and GYC, both community services and non-profits, are nearby and offer support and activities within the local community.