The UPS Store

Reviews

• MJ

  Mistiha J

  Feb 27, 2026
  5.0
  Lovely and helpful
• KL

  Kimloan Sloss, CNP at Tranquil Living

  Feb 22, 2026
  1.0
  I usually leave positive reviews and try to be understanding, especially when places are busy. I’m sharing this experience simply to give context for what happened and why it was disappointing. On Sunday 2/22/26 around 2:35 PM, I visited The UPS Store on 3500 Vicksburg Lane N, Plymouth, MN to drop off two Amazon return packages. I was behind another customer who had just finished. On the Amazon return table, there was an unattended cup of coffee with a small amount of liquid left in it. Since the previous customer had just left and I needed space to set down my boxes, I reasonably assumed the cup belonged to her and threw it away in the nearby trash can. An employee/manager named Kenny, who was behind the counter about 10–15 feet away, immediately confronted me and accused me of throwing away his coffee, stating that I was rude for touching something that wasn’t mine. I apologized right away and explained my assumption. Unfortunately, instead of de-escalating the situation, he continued to lecture me in a dismissive and confrontational tone. From a customer’s perspective, the cup was unattended, unlabeled, and left in a shared customer workspace, making the misunderstanding understandable. Additionally, leaving liquids near customer work areas and equipment can pose safety and fire-hazard concerns in many retail environments, which further contributed to my assumption that the cup was not meant to be there. This entire exchange occurred while another customer and a child were waiting at the counter, which made the situation even more uncomfortable. What should have been a minor misunderstanding escalated unnecessarily. I’m not posting this to complain, but to provide honest feedback. A calm, professional response—and better attention to basic safety practices—would have made a significant difference. I read other negative review about the “Saturday” I am assuming it’s the same weekend employee. If so, then the store might need to eval the pattern especially if he is truly a manager.
• BL

  Barb Luna

  Feb 14, 2026
  5.0
  We had a great experience here! Thank you to Kenny who helped us out with our Amazon return that was super confusing! The guys like to banter back-and-forth and it made our experience kind of fun.
• YS

  Yan Sun

  Feb 8, 2026
  5.0
  Staffs are super friendly and nice. Thank you for helping me print my document!
• DM

  Debbie M

  Feb 4, 2026
  5.0
  Stopped in for assistance with printing wedding invitations. Kenny went above and beyond to make sure that the job was done correctly and the invites and envelopes turned out beautifully. He was willing to take the time to make sure that the printing was exactly the way we wanted it. He was personable and a pleasure to work with. We will be back for future printing needs!

Frequently Asked Questions About The UPS Store