Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 209 E Broadway St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
57 reviews
5 stars
15
4 stars
1
3 stars
3
2 stars
2
1 star
36
- MWMargaret WeaverDec 24, 20251.0We moved to Owatonna the postman walks by our mailbox on the front of the house if we have mail hanging out to take. And got a call from one of my credit cards, I haven't gotten that bill in 2 months. Dang. I thought Faribault was bad. Our postman did not now the difference between Margaret Ann and Anne Marie.
- KCKelsie CasperDec 6, 20251.0I am beyond fed up with USPS delivery at the Lazy U community. Packages are dumped on an open shelf like they don’t matter, where literally anyone can walk up and grab them. It’s careless, lazy, and completely unacceptable. As adults we know it’s a federal offense to open other people mail, yet USPS thinks it’s perfectly fine to dump our packages in the open where anyone can tamper with them. How is that anywhere close to responsible delivery? People rely on USPS to actually deliver their mail securely, not toss it on a public shelf and walk away. If USPS can’t do their job correctly, then they need to fix it. We deserve reliable service, not this ridiculous negligence.
- CLChristine LindgrenAug 26, 20251.0Delivery, customer service and IQ. They need a complete overhaul at this post office and to read their own regulations. Only half the block is receiving mail because they are trying to FORCE us to get new mail boxes and clump them together which we have to pay for and do the labor ourselves. They have lost our mail so many times. Give it to the wrong address. They refuse to talk to me at all but can talk to my husband every single time. If you refuse to do your job, you need to get fired!
- ISIrene SimonsonJul 25, 20252.0It's really too bad that it is so hard for carriers to scan packages they pick up. Now one I shipped is lost and all it says is "label created". Pretending they never got the package. How hard is it to scan packages? That's part of the job. I have the guy picking up the packages on security camera footage, all 3 the day of the incident, but only 2 packages made it to the customers. USPS is the only shipping service that refuse to scan all packages.
- JSJana SOct 8, 20211.0Poor communication, and poor customer service. They care more about keeping money in their pockets, rather than their consumer's experience. I mailed a package internationally (for a pretty price tag) 10 months later it returned back onto my doorstep with no explanation of why it was returned. I went into the post office to find out more information and they said they didn't know why it was returned. I asked for a refund since the service was not completed and I was told they could not provide a refund and would have the post master look into this further and contact me. Two weeks later and I still didn't have a phone call. I went back in to the post office to follow up and was told she (the clerk, not the post master) was going to call me but it was 7am and she didn't know if that was too early. I was then given a phone number to call since I had sent it priority mail. I spent 30 min on the phone going around in circles with a phone tree and never connecting with someone that could help me. I called the post office again and requested their assistance in finding out why the package was not delivered, and if I could just have my money back I would be a happy customer. Once again, I was told that it would be looked into further and I would be called back on Wednesday at 1:30pm. The call never came. Friday at 10:00am I called in again. Suddenly, they had a full story of the package and that it has arrived in the country I sent it to and sat in their customs on a specific date, etc. Therefore, they will not refund me. I asked why this information wasn't available a month ago when I first came in. All I was told was, "I don't have an answer for you on that" I worked with the same clerk throughout this entire process (even though I requested to speak with the Post Master. Each time I requested this the post master just happen to always be out of the office). Extremely frustrating and disappointing. At this point, I will exhaust every option before I patron the USPS. Had they just refunded the cost of this package I would have been disappointed that my package was not delivered, but I would have still used this service knowing they care about their consumer's and their experience.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 209 E Broadway St?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service on Broadway St?
Monday through Friday 8:30 AM to 5:00 PM, Saturday 9:30 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search, reserve, and begin the application process online, then complete setup in person at the Post Office with valid ID.
Is the postal lobby accessible after hours for PO Box customers?
Most locations offer 24/7 lobby access to PO Boxes, but hours can vary. Check with the local Post Office for specifics.
What nearby places can I visit before or after my trip to the Post Office on Broadway St?
You can visit the Owatonna Public Library, Owatonna Park and Recreation Department, or Fresh Cafe Owatonna, all close by and great for relaxing or errands.
Are there insurance agencies near the United States Postal Service for Owatonna shoppers?
Yes, several insurance agencies like Federated Insurance and Farmers Insurance Group are near the Post Office, convenient for combining errands.
What local services are available near the United States Postal Service?
Nearby you can find dental care at Smith Dental Care, staffing services at Life Style Staffing, and gyms like Owatonna Fitness.
Where can I find more information or book a passport appointment online for this USPS location?
Use the online scheduler at https://tools.usps.com/rcas.htm to book passport appointments and find additional information.