Optimize Digital Marketing

Reviews

• OA

  OLD TOWN TIRE AND AUTO

  May 17, 2022
  1.0
  We joined them in 2018 the down fall is lots of turnover.... since 2018 we have had at least 6 different reps. I just reached out to my rep because 2 reps ago I was told we were going to get $1000 worth of professional pictures if we went to their package that was $339.00 a month, so we did... I never received the pictures so they said that rep didn't have me sign a contract so they couldn't honor the promotion. I told them I would like to cancel for a couple months to weigh the benefits to be told I would have to pay one more month because they require a 30 day notice... How are you going to hold me to a contract you clearly told me we don't have which is why you couldn't honor the pictures... If the customer doesn't get the benefit of a contract with no contract why should your company? Needless to say I will be canceling indefinitely. Update: They still charged me for another 30 days even though I cancelled 15 days before the next payment was going to come out and they are removed from all my social media accounts and are not providing a service for our company anymore, but they still wanted there last $339.00. Wouldn't recommend!
• RD

  Robbie D

  Feb 9, 2022
  5.0
  We've been working with OSM for about a year and have been extremely pleased with their service and the level of personalized attention we get from our account rep. They've done a great job managing our online reputation and keeping us abreast of what's happening online. They also manage our website, which has run flawlessly since launch. I'm always impressed by how quickly they respond to questions or update our site when things change. This is an awesome company and I would recommend them to any small business that wants to outsource social media.
• GG

  Greg

  Dec 10, 2021
  5.0
  Awesome customer service. Zack from OSM helped me get access to my Face Book account when it had nothing to do with the OSM services they provide for me. He could have rightfully sent me away as not their problem, but he didn't he walked me through several attempts for me to regain admin access again to my business Face Book account until he finally was successful. I'm so grateful to Zack as FB and several other companies have not been able to help me with this problem for years.
• SF

  Sean Finley

  Nov 25, 2018
  5.0
  If you don't know how to handle your company's social media, you couldn't find a nicer, more experienced, and awesome group of creative individuals to help you take care of it.

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