United States Postal Service

3.2
174 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 18 N 12th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
18 N 12th St, Minneapolis, MN
55403, United States

Hours

Reviews

3.2
174 reviews
5 stars
80
4 stars
13
3 stars
9
2 stars
8
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some customers report friendly and helpful service, while others describe rude and unprofessional behavior.

Package Handling

Numerous complaints about lost packages, misdeliveries, and poor tracking, leading to significant customer frustration.

Cleanliness and Environment

The post office is noted for its beautiful architecture and cleanliness, but some customers express concerns about safety and disorganization.

Accessibility Issues

Customers report difficulties in reaching staff via phone and issues with service availability during posted hours.

Efficiency

Service speed is inconsistent; while some customers appreciate quick service, others mention long wait times and slow processing.
  • SM
    Scott McLennan
    Oct 23, 2025
    1.0
    The mailbox at Alice Rainville Place has not been emptied for about a month. It's packed full!!
  • AW
    Alison W.
    Sep 25, 2025
    5.0
    I had an easy, fast and very pleasant experience! Fantastic!
  • KL
    Keli Gus (LelioKelio)
    Aug 15, 2025
    5.0
    Poovi was very helpful and knowledgeable when we went and applied for our passports.
  • GN
    Grace Nelson
    May 2, 2024
    5.0
    Very good service, clean, easy to access, and quick.
  • SW
    Sofia Williams
    Mar 9, 2021
    2.0
    Staff is unhelpful and sometimes rude. I needed to ship a package internationally, and I asked if they’d help me look over the documents and label to make sure I hadn’t missed anything, and they just gave me a weird look, took the package, said, “ok, thanks,” and turned around before I could ask any further questions. Here’s hoping the $80 shipping isn’t for nothing!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.