Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7701 Golden Valley Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
7701 Golden Valley Rd, Minneapolis, MN
55427, United States
Hours
Reviews
2.1
182 reviews
5 stars
40
4 stars
8
3 stars
4
2 stars
11
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few noted positive experiences with specific employees.
Staffing Issues
Numerous reviews highlight chronic understaffing, leading to long wait times and frustration among customers.
Service Quality
Customers frequently mention slow service and issues with package handling, including lost mail and improper delivery attempts.
Facility Management
There are complaints about the cleanliness and maintenance of the facility, as well as issues with self-service kiosks being out of order.
Mixed Experiences
While many reviews are negative, a small number of customers report positive interactions, suggesting that experiences can vary widely depending on the staff present.
- CEChristina EversNov 1, 20252.0Kindness costs nothing — one employee remembered that, the other forgot. Visited October 31, 2025, around 5:26 PM. I understand the frustration of customers arriving near closing time — that’s why I literally ran from my car, smiling and apologizing with my body language before I even reached the counter. For context, this wasn’t a last-minute birthday-card run — I had a stack of eight neatly prepared manila envelopes, each addressed to state and federal agencies including the Attorney General and Department of Commerce. These were priority mailings — time-sensitive, official, and important. I’ve spent nearly twenty years in customer-facing roles — hospitality, personal-assistant work, and owning a residential and commercial cleaning business — while simultaneously serving as a certified PCA/CFSS worker. I’m no stranger to service or empathy; I know both sides of the counter. Inside were two employees: a middle aged gentleman and a younger woman. The gentleman was kind, calm, and genuine — the kind of worker who makes you feel human. The woman, who carried herself as if she were the manager or shift lead, was the opposite: cold, dismissive, and condescending. When I politely asked if the post office accepted EBT cash benefits, she cut in before her coworker could answer: “A — we’re closed. B — we don’t take EBT. We take major credit and debit cards only.” I showed the information I’d found online, but she repeated her “A and B” line twice. The gentleman gently mentioned that some post offices might accept EBT, but she overrode him again. I said, “You don’t have to be so unkind.” She replied, “I’m not. I’m simply answering your question. We can’t help you.” Then, with a smirk: “Ma’am, I’m just trying to direct you to a place that will accept that card.” No — she wasn’t trying to help; she was shutting me down. Her tone was disconnected and demeaning. The gentleman, meanwhile, stood back with quiet restraint — the kind people use when they’re being overruled. If he’d been the one handling things alone, this would’ve been a five-star review instead of two. This serves as both a thank-you to the kind gentleman behind the counter and a formal complaint about the unprofessional conduct of the woman who seemed to be in charge. In times like these, kindness costs nothing — yet it means everything. Unprofessional conduct overshadowed what could’ve been a five-star experience. With genuine respect (and no receipts), - I see your A and B and raise you C — for Calling Out Coldness and Choosing Kindness anyway 🙌🏻 💌
- SBSophie BeckfieldAug 17, 20251.0Self service is broken
- ALAmber LevendoskiAug 8, 20255.0Polite worker :)
- MSMichael SpeakeJun 30, 20251.0Not open during business hours
- GFGorian FamJun 3, 20255.0Went today to get my business reply mail account fund updated. Jim helped me out up front. Always a good guy and good worker. Glad they hired him on staff!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 7701 Golden Valley Rd?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and can usually take your passport photo as well. Make sure to complete and print your application form before your visit.
Do I need an appointment for passport services here?
Most passport services require an appointment using the online scheduler, although there are limited walk-in hours at select locations.
What are the operating hours of this Post Office?
Monday through Friday, it's open 8:30 AM to 5:30 PM; Saturdays from 9:00 AM to 2:00 PM; closed on Sundays.
Can I reserve a PO Box online and access it after hours?
Yes, you can reserve a PO Box online and most locations offer 24/7 lobby access to PO Boxes, although exact hours may vary.
What nearby places can help me find the Post Office at 7701 Golden Valley Rd?
The Post Office is near places like TopRank Marketing and Simpler Home Solutions, making it easy to locate if visiting those businesses as well.
Where can I grab a bite near the Post Office?
Nearby eateries include Dairy Queen for ice cream, Papa John's Pizza, Subway sandwiches, Pancheros Mexican Grill, and Einstein Bros Bagels for coffee and bagels.
Are there any beauty or wellness services close to the Post Office?
Yes, you can visit Halo Cryotherapy, Totally Tan & Spa, Rue 48 Salon, Fantastic Sams Hair Salons, Massage Envy, and Golden Nails, all nearby for beauty and wellness needs.
How can nearby stores like Starbucks or T-Mobile enhance my visit to the Post Office?
You can enjoy a coffee break at Starbucks or take care of mobile phone needs at T-Mobile before or after your postal errands, making your trip more convenient.
Does the Post Office offer services related to shipping and logistics?
Yes, the Post Office provides shipping, packaging supplies, cargo, logistics, and delivery services to handle your mailing and shipping needs efficiently.