DHL Express Service Point

2.9
305 reviews
Get DirectionsCallWebsite

Business Details

1940 Cargo Rd, Minneapolis, MN
55450, United States
(800) 225-5345
https://locations.us.express.dhl.com/mn/minneapolis/1940-cargo-rd
GoogleFacebookInstagramTwitter

About

Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at MSP Airport in Minneapolis offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point
1940 Cargo Rd, Minneapolis, MN
55450, United States

Hours

Reviews

2.9
305 reviews
5 stars
119
4 stars
20
3 stars
16
2 stars
3
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of exceptional service from specific employees like Will and Dale, contrasted with widespread complaints about poor communication and unhelpful customer service.

Delivery Issues

Numerous reviews report consistent problems with package deliveries, including missed deliveries, packages left at wrong addresses, and drivers falsely claiming delivery attempts.

Employee Performance

While some employees received high praise for their helpfulness and professionalism, others were criticized for being unprofessional and unresponsive.

Overall Satisfaction

Overall customer satisfaction is low, with many expressing frustration over delivery failures and inadequate support from DHL.
  • CN
    Carol N
    Oct 9, 2025
    5.0
    Will Bergstrom was extremely helpful. We have a shipment being held in a foreign country and have been unable to get help from the DHL group emailing us or from DHL customer service both chat and phone. Will listened, understood, answered our questions clearly, and offered additional very helpful information and forms. He went above and beyond by typing up a form for us. Absolutely superb customer service! He single-handedly restored our faith in DHL.
  • TP
    Troy Patrin
    Sep 19, 2025
    1.0
    Would not deliver my package to my house. Never left a note at door saying they showed up. Lied about showing up. Have 6 cameras on outside of property showing they never did show up. DHL does not deliver! Had UPS and Amazon show up in the same amount of time.
  • PC
    Paul Chenyi
    Aug 28, 2025
    1.0
    For untrained staff He was so confused, pls
  • BB
    Bernard Bekoe
    Aug 14, 2025
    5.0
    William just has amazing customer service and is great at what he does . I just appreciate him a lot
  • FT
    Faniel Tesfay
    Jun 4, 2025
    1.0
    Very poor management and very bad customer service experience I had ever DHL agent means the worst and zero communication with their customers,. The agent who called me for my order items was weird not corporate and they never delivered my package but he act like i wasn't at home no responded. Please let some one do your jobs instead playing game but i think you are lazy i can say.🙄
Read more reviews on Google

Frequently Asked Questions About DHL Express Service Point

What services does DHL Express Service Point at MSP Airport offer?

DHL Express Service Point at MSP Airport offers international shipping and next day delivery services for personal and business needs, including shipping luggage, passports, and packages of any size.

What are the opening hours of DHL Express Service Point at MSP Airport?

The service point is open Monday through Friday from 9:00 AM to 6:00 PM and is closed on Saturdays and Sundays.