DHL Express Service Point

2.9
308 reviews
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Business Details

1940 Cargo Rd, Minneapolis, MN
55450, United States
(800) 225-5345
https://locations.us.express.dhl.com/mn/minneapolis/1940-cargo-rd
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About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at MSP Airport in Minneapolis offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point
1940 Cargo Rd, Minneapolis, MN
55450, United States

Hours

Reviews

2.9
308 reviews
5 stars
121
4 stars
20
3 stars
16
2 stars
3
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including difficulty reaching representatives and unhelpful responses.

Delivery Issues

Numerous reviews highlighted consistent problems with package deliveries, including missed deliveries, packages sent to the wrong address, and lack of communication from drivers.

Positive Staff Experiences

Some customers praised specific staff members, particularly Will and Dale, for their helpfulness and professionalism, contrasting with the overall negative feedback.

Frustration with Processes

Customers expressed frustration with DHL's processes, including delays, miscommunication, and inadequate tracking of packages.
  • BO
    barbitas de oro
    Jan 5, 2026
    5.0
    Really good place and to fast services
  • OC
    Owen Clampitt
    Dec 22, 2025
    1.0
    Listened to none of my instructions. Customer service was very poor. Contacted support multiple times. Finally got my package after 21 days. Said drivers came when they didn’t. Left no notifications so waisted multiple days. I can’t even express everything that went wrong. But one thing I know is I will NEVER use DHL again
  • AM
    Abdulmajed Mohammed
    Dec 8, 2025
    5.0
    Fast and easy- thank you
  • CN
    Carol N
    Oct 9, 2025
    5.0
    Will Bergstrom was extremely helpful. We have a shipment being held in a foreign country and have been unable to get help from the DHL group emailing us or from DHL customer service both chat and phone. Will listened, understood, answered our questions clearly, and offered additional very helpful information and forms. He went above and beyond by typing up a form for us. Absolutely superb customer service! He single-handedly restored our faith in DHL.
  • TP
    Troy Patrin
    Sep 19, 2025
    1.0
    Would not deliver my package to my house. Never left a note at door saying they showed up. Lied about showing up. Have 6 cameras on outside of property showing they never did show up. DHL does not deliver! Had UPS and Amazon show up in the same amount of time.
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Frequently Asked Questions About DHL Express Service Point

What services does DHL Express Service Point at MSP Airport offer?

DHL Express Service Point at MSP Airport offers international shipping and next day delivery services for personal and business needs, including shipping luggage, passports, and packages of any size.

What are the opening hours of DHL Express Service Point at MSP Airport?

The service point is open Monday through Friday from 9:00 AM to 6:00 PM and is closed on Saturdays and Sundays.