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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 13500 Grove Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
164 reviews
5 stars
63
4 stars
6
3 stars
5
2 stars
7
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Jeremy received high praise for his exceptional customer service, being described as kind, thoughtful, and efficient. However, some employees, like Emma and Penny, were reported as rude and unhelpful.
Staff Efficiency
Many customers noted the staff's efficiency and quick service, especially during busy times, although some reviews mentioned longer wait times and inconsistent service.
Accessibility Issues
Several customers expressed concerns about the building's accessibility, citing issues with ramps and door access for disabled individuals.
Mixed Experiences
While many customers reported positive experiences and friendly staff, there were also numerous complaints about rude employees and poor service, indicating inconsistency in customer interactions.
Facility Condition
The post office was described as somewhat run down, with complaints about the size and condition of the building, which may affect customer experience.
- CEChristina E.Nov 1, 20255.0⭐️⭐️⭐️⭐️⭐️⭐️ Yes, you counted six stars — not five. Jeremy. 💥🔥💫👏 This guy… EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. He is the definition of what customer service is supposed to look like. Saturday, Maple Grove. I arrived at 12:50 PM — closing time 1 PM. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn’t rush, roll his eyes, or make excuses — he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks — Jeremy, instead of saying: “A — we’re closed. B — we don’t take that…” (Golden Valley Post Office reference) Jeremy smiled and said: “Hey sir, how are ya? Come on up!” That is show-stopping customer service. And here’s the thing — this wasn’t a “one-off” good day. I’ve been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it’s me or another customer, his integrity never wavers. It’s not an act — it’s who he is. ❤️ At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them — hands down. With respect (and gratitude), A customer who knows how rare true professionalism is. ⸻ Consistent kindness, not coincidence — Jeremy embodies what customer service should be.
- EKElizabeth KOct 15, 20251.0Usually a good experience but when I get emma she is very rude and has an attitude to me and everyone else
- KIK. I.Oct 1, 20255.0I usually hate going to the post office, but today was my first time at this location and I had a very good experience with dropping off a package for delivery, I was nervous it'd be complicated or frustrating.
- T鄒淳如（Chun-Ju Tsou）Aug 23, 20255.0Went in Saturday morning and the staff were super friendly and helpful!
- TTTobyAug 15, 20254.0Staff were super nice and pretty quick with everything :) I came in to drop off a package that was prepaid by a customer and it only took 30 seconds or so for processing. I’ve deducted a star for the building being pretty inaccessible, I’m disabled and the ramp going up to the curb was curved oddly and uneven as well as falling apart in some areas. The building did not have any buttons for doors and had a tight entrance as well as slimmer doors. Outside of the doors, there was a good amount of space in the hall and near the desks, but it’s just disappointing to see a federally owned post office not required to have an actually accessible building. It sucks that older buildings are exempt of following ADA regulations unless enforced by federal or state government directly. This isn’t the fault of anyone working there, it’s the fault of a failed system and I’m very disappointed that USPS as a whole is not required to have accessible buttons on the doors, yet is “required to be accessible”. That takes away majority of accessibility. Not accessible whatsoever, I shouldn’t need to wait for other people to walk by and open all the doors for me just for them to claim it’s accessible.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 13500 Grove Dr?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most can also take your passport photo. Be sure to complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Yes, most Post Offices offering passport services require you to schedule an appointment using their online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours for this Post Office?
Monday to Friday, 8:30 AM to 5:00 PM; Saturday, 9:00 AM to 1:00 PM; closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online through the USPS website. You'll receive instructions to complete your setup in person.
Are PO Boxes accessible after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this local Post Office for specific lobby access times.
What is the cost for a passport photo at this Post Office?
The current fee for a passport photo is $15 at USPS locations.
What nearby places can I visit after my trip to the Post Office at 13500 Grove Dr?
After your visit, you might enjoy nearby spots like the Grove Square shopping center and beauty salon, the Old Country Buffet restaurant, or the Lotus Acupuncture Health Clinic for holistic care.
Are there dining options near the United States Postal Service at 13500 Grove Dr?
Yes, nearby dining options include Papa Murphy's Take 'N' Bake Pizza, Domino's Pizza delivery and restaurant, Golden Corral Buffet & Grill, and Old Country Buffet for a variety of meals.
How can nearby services like the Lotus Acupuncture Health Clinic and AFC Urgent Care help me around my visit to the Post Office?
If you need health or wellness services, Lotus Acupuncture Health Clinic offers holistic treatments, and AFC Urgent Care provides urgent medical care, both conveniently located near the Post Office.