Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 13500 Grove Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
171 reviews
5 stars
69
4 stars
6
3 stars
5
2 stars
8
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and efficient, particularly highlighting individual employees like Jeremy and Jodie for their exceptional service.
Inconsistency
While some customers had positive experiences, others reported rude behavior from specific employees and inconsistent service quality.
Accessibility Issues
Several reviews noted that the building is outdated and not fully accessible, causing difficulties for disabled customers.
Long Wait Times
Customers frequently mentioned long lines and wait times, especially during busy periods, suggesting a need for better staffing.
Mixed Reviews
Overall, the post office received a mix of positive and negative feedback, with some customers expressing satisfaction while others reported significant issues.
- MDMelanie Dunker2 days ago2.0The reason I am giving two stars is because it’s impossible to reach an actual human being via telephone. The 800-number gives you the runaround. I finally found the actual number to the MG location and it rings and rings and rings, even though it’s operating business hours and then the line goes dead. The issue I’m trying to resolve is I brought a package in on Monday and I put it in the pulldown bin for packages that already have a label on it. It didn’t fully fall down into the bin, but I figured that’s OK. It’s still in there. Well now the package has no tracking it acts like I never sent it. I simply want to speak to a human being and see if it’s still sitting in that bin and just hasn’t been removed properly. Literally impossible to get a hold of a human. Nobody has time to sit on a telephone line and listen to multiple messages. Hit all these buttons get a text message and all that crap sometimes they just want to speak to a human being and not a robot. Places like this need actual customer service I still have no idea where my package is and cannot get a hold of anybody. Do better.
- TMTravis MitchellDec 22, 20255.0This is one of the few places where there is a long line, that I know the Postladys will handle quickly. We could be 12 deep and they help everyone one after another. Everyone gets the time they need and leave happy. Postmaster has always taken my call and helped me setup high density boxes. Really Great Group of people.
- MSMike SDec 18, 20255.0I've always had a good experience at this location. The staff is hard working and the manager on duty has been of great assistance as well.
- MGMr. GabrielDec 13, 20255.0The post office experience is typically never fun. The staff here are typically as fast as they can be even during high levels of traffic and upset lines of people. Kudos to you all for making it happen!
- SSSamantha SahrDec 11, 20255.0The staff was so helpful to me with silly questions and other customers who needed special assistance
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 13500 Grove Dr?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most can also take your passport photo. Be sure to complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Yes, most Post Offices offering passport services require you to schedule an appointment using their online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours for this Post Office?
Monday to Friday, 8:30 AM to 5:00 PM; Saturday, 9:00 AM to 1:00 PM; closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online through the USPS website. You'll receive instructions to complete your setup in person.
Are PO Boxes accessible after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this local Post Office for specific lobby access times.
What is the cost for a passport photo at this Post Office?
The current fee for a passport photo is $15 at USPS locations.
What nearby places can I visit after my trip to the Post Office at 13500 Grove Dr?
After your visit, you might enjoy nearby spots like the Grove Square shopping center and beauty salon, the Old Country Buffet restaurant, or the Lotus Acupuncture Health Clinic for holistic care.
Are there dining options near the United States Postal Service at 13500 Grove Dr?
Yes, nearby dining options include Papa Murphy's Take 'N' Bake Pizza, Domino's Pizza delivery and restaurant, Golden Corral Buffet & Grill, and Old Country Buffet for a variety of meals.
How can nearby services like the Lotus Acupuncture Health Clinic and AFC Urgent Care help me around my visit to the Post Office?
If you need health or wellness services, Lotus Acupuncture Health Clinic offers holistic treatments, and AFC Urgent Care provides urgent medical care, both conveniently located near the Post Office.