United States Postal Service

2.5
164 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 910 1st St S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
910 1st St S, Hopkins, MN
55343, United States

Hours

Reviews

2.5
164 reviews
5 stars
48
4 stars
11
3 stars
4
2 stars
8
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others are criticized for rudeness and poor communication.

Efficiency

Many customers reported long wait times and understaffing, leading to frustration during busy hours.

Package Handling

Numerous complaints about lost or misdelivered packages, with some customers feeling their mail is not handled securely.

Accessibility

The location is noted to have poor parking and accessibility issues, with broken automatic doors and a lack of handicap-friendly features.

Positive Experiences

Despite the negative feedback, several customers highlighted specific employees who provided exceptional service and went above and beyond to assist.
  • TT
    Tina
    Oct 9, 2025
    5.0
    Super easy passport services. We were first in line as we got there slightly before 9am. We were out by 9:15. The workers were pleasant and helpful.
  • HF
    History Fan
    Sep 25, 2025
    5.0
    Always good service here. If I must go in person to the post office - I will go out of my way to go to this one.
  • KF
    Kim Fishman
    Sep 15, 2025
    5.0
    We love our local post office. Let's support USPS. Our postal reps and staff work hard all day long.
  • MB
    Marc Baldemor
    Aug 1, 2025
    1.0
    Package was missing and so I came in to file it missing and see if they can look for it. Came in on a weekday and was told that a supervisor was needed to look for the package. It's been stuck at the post office according to tracking for more than a week. They "looked" at the back for 2 minutes and said they can't really do anything about it.
  • JO
    James Olson
    Jul 30, 2025
    5.0
    I went into the post office looking for a package that was set up for a re deliver. I would not be home for the re delivery. A lady of color helped me and Im so sorry I dont remember her name except it started with a C. It was 5:30 pm and I asked if there was a way I could intercept this package. She said that my postal carrier was probably in and disappeared for a bit. She came back with my package. I was blown away because I could tell she had a long day. I didn't ask her to do this.I sure dudnt expect it. She just helped me get my package. Im one who does homework before leaving a review. Whats it like for them, how are they being treated by management and customers. Usually when mistreated I find out that if Im honest, I could if handled things better myself. We expect so much from those who help us with little regard to there feelings. Just because there paid to serve doesn't give anyone a reason to be rude to them. Especially when there doing their job and something's are out of there hands. This is my opinion of course, buts its an honest one. I see all to often customers complaining about the silliest things that the employee has nothing to do with. Every time I've been at this post office I've given them a smile and I've gotten one back. update, Rachel was her name. That doesn't matter. For me personally,I've found that I get treated great, especially when I treat great. Peace

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.