United States Postal Service

2.3
125 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 78 6th Ave SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
78 6th Ave SW, Forest Lake, MN
55025, United States

Hours

Reviews

2.3
125 reviews
5 stars
33
4 stars
5
3 stars
5
2 stars
8
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, particularly over the phone, with staff being unhelpful or rude.

Delivery Issues

Frequent complaints about mail and packages being misdelivered, late, or not delivered at all.

Staff Friendliness

Some customers noted that while staff were friendly in person, they often lacked the ability to resolve issues.

Accessibility Problems

Customers expressed frustration with the inability to reach the post office by phone and issues with the physical accessibility of the location.

Overall Experience

Mixed reviews with some customers appreciating the efforts of individual staff members, but overall dissatisfaction with service quality.
  • JG
    James Gear
    Jan 1, 2026
    3.0
    Liar they are closed! CLOSED 1//26 CLOSED!
  • IM
    Irelynnd Marsh
    Dec 17, 2025
    1.0
    This place suck’s answering the phone, I called at least four times and NOBODY answered. This is ridiculous especially around Christmas.
  • HG
    hailey Giese
    Dec 2, 2025
    4.0
    I lost my keys in the parking lot, very helpful staff. They let me keep my car at the office. However there is no phone service. I’ve tried so many times a to call them to let them know later tonight I’ll be retrieving my car. And I can’t let anyone in the office no because the phone will not connect you to anyone. It keeps asking the same questions.
  • RG
    Richard Gonzales
    Aug 30, 2025
    5.0
    Yeah I get people frustrations but I’ve never had a bad experience going into the post office, these guys work hard and do what they can to help, sometimes they are just tied up by the rules, not their faults
  • MN
    Megan McGovern Narlock
    Nov 2, 2022
    5.0
    Always friendly, not much of a wait during the week. Very helpful people in my experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.