The UPS Store

3.8
151 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5692 in Forest Lake offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Forest Lake Marketplace Between Cub Foods And Papa Murphy's Pizza.

Details

  • DeliveryNot available

Location

The UPS Store
2009 W Broadway Ave, Forest Lake, MN
55025, United States

Hours

Reviews

3.8
151 reviews
5 stars
97
4 stars
5
3 stars
4
2 stars
6
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Efficiency

The store is noted for its quick and efficient service, with many customers reporting minimal wait times even during busy periods.

Inconsistency

Some reviews highlighted issues with specific employees being rude or unprofessional, leading to a mixed experience for customers.

Communication Issues

Several customers expressed frustration with the store's hours and lack of accurate information online, leading to wasted trips.

Product Handling

There were complaints about poor handling of packages, resulting in damaged items and dissatisfaction with shipping costs.
  • TA
    Tim Adolfs
    Jan 2, 2026
    1.0
    Horrible service worst ups store i been to.. every time i go theres a line around the building and 1 worker.. i ship alot of stuff and all ways have a prepaid labels .. i cant wait wait in line for 20 to 25 mins each time i ship a part.. being i have a prepaid label you should be in and out pretty fast..need more workers just having 1 one on is ridiculous.. i will not be shipping ups anymore ive been a great customer for ups over the years but time is money and waiting 25 min to send a prepaid package is absolutely absurd
  • JH
    Joe Hager
    Dec 31, 2025
    1.0
    Your hours state you’re open 8 AM - 7 PM on Tuesday. I arrived at 6:40 PM yesterday (Tues) and you were closed. Please update your hours if they change please.
  • CB
    Cameron Brouns
    Dec 23, 2025
    5.0
    Honestly just absolutely amazing, I was just there for about 40 minutes and Nicholas went above and beyond to help me. Going so far as to offer multiple solutions to my problem and enacting them right away. While I was working away I was witness to multiple times that Nicholas and Samuel went out of their way to be super kind to everyone that walked through the door! I don't think I will be back as I live in another state but you should definitely come here.
  • JM
    Joshua Miron
    Dec 16, 2025
    5.0
    My favorite UPS store! I’m there almost every day for business shipping and they’re my favorite. I’ve been to other ups stores and every time I go to a different one I realize how good the Forest Lake employees are compared to others!
  • TH
    the myth hunter
    Dec 15, 2025
    2.0
    Say they have a notary but they're not there. Drove here just for that, stood in line and basically got told the person should be there in the next 30 minutes. Should put on their website that they're not always there so people don't waste a bunch time driving and waiting in line!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Forest Lake?

The UPS Store is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM.