United States Postal Service

2.0
295 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3145 Lexington Ave S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3145 Lexington Ave S, Eagan, MN
55121, United States

Hours

Reviews

2.0
295 reviews
5 stars
52
4 stars
16
3 stars
8
2 stars
13
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of assistance.

Mail Delivery Issues

Customers frequently reported problems with mail delivery, including lost packages, delayed mail, and unresponsive customer service regarding delivery inquiries.

Long Wait Times

Many customers experienced long wait times at the post office, often exacerbated by understaffing and inefficient service.

Inconsistent Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment indicated a lack of consistent quality in service.
  • JB
    Joe blackfelner
    Dec 23, 2025
    1.0
    Once again, all the outdoor mail bins are completely overflowing this morning as they clearly Are too lazy to empty the bins on the posted and scheduled times each day. This place is the worst.
  • AH
    A Haupt
    Dec 17, 2025
    1.0
    They obviously do not pick up mail from the drive up postal collection bins at the scheduled times because they are overflowing this morning. No way two of them were filled to over capacity over night. Collect the mail! Do your jobs!
  • HX
    Hakurou Xavier
    Dec 5, 2025
    1.0
    Black lady was very rude and curt with everyone who didn’t know anything and people who made a small mistake
  • SD
    Steve DeWenter
    Dec 1, 2025
    1.0
    Answer your phone!
  • MF
    Megan Fraser
    Nov 20, 2025
    2.0
    Seems that no one answers the phone. Trying to get more information about missing mailbox keys and have gotten zero response. In past instances I have just dropped off packages here, so I have not interacted with their customer service. I did show up close to close one time without realizing and was turned away because they told me they weren't shipping anything else out that day?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.