United States Postal Service

2.0
290 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3145 Lexington Ave S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3145 Lexington Ave S, Eagan, MN
55121, United States

Hours

Reviews

2.0
290 reviews
5 stars
51
4 stars
16
3 stars
8
2 stars
13
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about employees' attitudes and lack of assistance.

Package Issues

Numerous reviews highlighted problems with lost or misdelivered packages, leading to frustration and dissatisfaction among customers.

Long Wait Times

Customers frequently mentioned long lines and slow service, indicating that the location may be understaffed or inefficient.

Communication Problems

There were complaints about difficulty in reaching the post office by phone and lack of follow-up on promised updates regarding packages.

Mixed Experiences

While many reviews were negative, some customers did express appreciation for specific employees who provided helpful service.
  • MF
    Megan Fraser
    4 days ago
    2.0
    Seems that no one answers the phone. Trying to get more information about missing mailbox keys and have gotten zero response. In past instances I have just dropped off packages here, so I have not interacted with their customer service. I did show up close to close one time without realizing and was turned away because they told me they weren't shipping anything else out that day?
  • FG
    Fogner Ghoustlie
    Oct 8, 2025
    2.0
    Just be careful because if you come to this location across people who are really nice that's all it could be. What I mean by that is they could be just nice and not really helpful. For an example. I came up here looking for a lost package because I was told by different post office that's where they sent it and after trying to explain that to the clerk up there after she's trying to tell me oh it's not my job to look for it. I get the manager who was really nice and told me he will help me find my package. Would give me an update that day and also if not that day will give me an update on Monday which never heard from him. Nothing. I did the Lost package thing. Never got to update nothing B. Fatigue
  • SS
    Sam Gorton (Sam)
    Sep 3, 2025
    1.0
    I dropped off an addressed envelope with postage holding my MN Property Tax Return in one of their two drop boxes outside and it seems as though they lost it. The due date for the documents has passed, which if true, means they caused me to lose my ability to get a $1,752 refund. I'll update this review if the issue is resolved, but it's almost been a month now and the MN Department of Revenue still has not received it.
  • AH
    amanda h
    Aug 23, 2025
    2.0
    They get their job done but are very rude
  • KK
    Kim
    Aug 21, 2025
    5.0
    I think the counter associates at this location deserve thanks. They are always so helpful and go above and beyond. When I forgot to put a suite # on an order, they got a message through to our carrier to not send packages back. Wow, THANK YOU !!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.